Bosch, Neff or Siemens Dishwasher not emptying fault E25 Error Code

by / Monday, 05 January 2015 / Published in Dishwasher, Pumps

This video will show you how to clean filter and unblock the Dishwasher pump to clear the Bosch, Neff or Siemens E25 error code fault

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Bosch, Neff or Siemens Dishwasher pump cover

Other type of Bosch, Neff or Siemens Dishwasher pump cover

 

The most common in my view is the impeller jamming on the pump normally something small like a piece of chipped china or bit of broken glass, this can be removed with tweezers or pin nose pliers. After removing it should rotate easily by hand… then you should replace the pump cover and the filter above it must be locked by aligning the blue arrows so that large bits of rubbish cannot get into the impeller again.

There are two types of pump covers one is held on with a screw and the other clips into place.

 

In a lot of people’s houses they have the dishwasher plumed into a sink unit and the fittings can get clogged and also blocked with fat, some have a cross inside the spigot and this gets blocked with all kinds of stuff.

When you push the dishwasher into place the pipes can get trapped and kinked so make sure that this does not happen. Sometimes the waste pipe has kinked when it was fitted and over time the dishwasher is getting worse at emptying and this is when the E25 fault starts occurring.dishwasher trapped or kinked waste hose

Bosch, Neff or Siemens Dishwasher prone to the seal failing and water can get insideThe last fault is the pump has failed or it is only working intermittently. The new type of modern pump has the armature inside the pump housing and is prone to the seal failing and water can get inside and reduce the inefficiency of the pump.

 

 

 

Plumbing fittings to check are shown in these photographs

 

 

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waste-options-for-dishwasher-direct-connection_thumb

waste-with-spigot-dishwasher

clogged pipe dishwasher plumed into a sink unit

dishwasher-debri-blocking

This video can be used on all these makes Airlux, ATAG, Balay, Bosch, Constructa, Gorenje, Imperial, Koenic, Kuppersbusch, Neff, Pelgrim, Pitsos, Siemens, Thermador, Tecnik, Viva, V-Zug,




145 Responses to “Bosch, Neff or Siemens Dishwasher not emptying fault E25 Error Code”

  1. Adam says :

    Thank you!! Saved me a lot of money not needing to call for a service man!

    • sorry for the late reply
      I’m glad we could help you with this problem please remember to subscribe to our Channel as this helps us a lot

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      Paul Charmbury
      Appliances Engineer
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    • Don says :

      A perfect video. I followed it perfectly and found and removed the offending piece of plastic. I did it in about 5 minutes, roughly the length of your video. Perfect! Thanks.

  2. Chris says :

    I have a Bosh Exxcel which started with an E15 error message half way through a wash. Reset and put on quick wash and finished.
    Then E25 error.
    I watched the video and took apart. There was a chip from a plate on the impellor but didn’t look like it was blocking it.
    Did not work so removed motor.
    Looks OK and turns fine but still E25.
    I have ensured that drain hose is not blocked.
    When I start it up again it has about 4 goes at spinning the motor and I can see water move in the hose leading from the drainage motor but then it gives up and E25 again.
    Should I try a new motor or is the whole dishwasher toast?

    • There may be an error code still stored in the computer’s memory try leaving the machine unplugged for 24 hours and try again, this sometimes will clear the error code. I would need make and model to be able to assist you further.

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      Paul Charmbury
      Appliances Engineer
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  3. Andrew says :

    Excellent advice….within minutes I’d retrieved a piece of plastic nearly an inch long…. Working as new now. Happy days, thanks Paul & team

  4. Chris says :

    WRT Bosch Exxcel with E15 and E25, left it overnight and it now works fine.
    Maybe just needed time.

    • You may have just had a small item blocking the pump and it is now cleared, if it happens again I would clean the pump unit out.

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      Paul Charmbury
      Appliances Engineer
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  5. David Alan says :

    Very good advice on the video, got impeller cover off, nothing blocking it,tried to turn impeller but it was very stiff. Spend a minute or two rotating the impeller with finger and voila, a rubber band slowly came loose from impeller shaft, pair of tweezers and got the sucker out. Works good now, saved me a $150 service call out. Good site!!!!!!!

  6. Paul says :

    Brilliant site.

    I have error 25, done all above but still getting error 25, it started with e24, but is now e25….can’t get it to go, – any ideas?

  7. Paul says :

    Did the full hygiene rinse but would not drain ???? Can I put draino in?

  8. ZAC says :

    I have removed a piece of bone and the propeller is moving freely , i have checked the out let pipe is clear but after a trial run it still comes up with E-25 and there is water in the bottom of the machine ?

  9. H Verduzco says :

    Thank you for the advised. I was able to fix my dishwasher the day before Thanksgiving guest arrive. Wow – how horrible would it have been a hard Thanksgiving dinner without my fabulous dishwashers. It is part of the family.

  10. Helle Kock Baun says :

    Thank you so much for the tutorial on unblocking the pump..!
    Not a fun thing on a Saturday night with a full dishwasher 🙂
    Greetings from Denmark

  11. Julian Lee says :

    Yes … got this code …cleaned all & changed the pump ….fault code still there….could there be any other blockages elsewhere? Or do I have to wait the 24hr for the memory to clear the code …does the machine have to be off etc?

    Regards

    Julian

  12. Martin says :

    Hi, I have a Bosch SMS69L02GB/07 which has an error code E25. I have checked inside drain and no apparent problem. The machine is full of water after one of the long cleaning cycles when the E25 appears. If you put the machine on a pre rinse it pumps the water out that is in the bottom of the machine ( checked this can see water coming out of the drain outside) does the pre rinse fine no error code. Happy days, put the machine on a full wash cycle gets half way through E25 and full of water. try the pre rinse no go E25, leave it for a while and the pre rinse works and empties the machine. Put it on an full cycle E25. I have pulled the machine out so that all the hoses at the back are nice and straight so no kinked hoses to blame as E25 comes up with full wash cycle, pump out with rinse etc etc. Have you any ideas as to the problem? I haven’t taken it apart yet but if you could give me some pointers as to possible problem.
    many thanks
    Martin

  13. Caroline Brown says :

    THANKS!!
    Great video and easy removal of small piece of glass. Dishwasher now working like a charm!
    Saved us muchos $$.
    C

  14. Marrin says :

    Error 25. We had just finished a meal for 16 people when the dishwasher failed to run and displayed E25. The video was really clear and allowed us to get it running again so saved an evening of washing up by hand. Thank you

  15. Darlene says :

    Great and helpful video. Worked like a charm. One hint, a turkey baster works great for emptying the water particularly down in the pump chamber.:)

  16. woollymammoth says :

    Thank you so much!!! Dishwasher ran out of warranty last month and today it started making a grinding noise and then stopped with E25 error. Followed your instructions and found a piece of glass exactly like the video. All working fine and £60 call out fee saved!

  17. David says :

    Worked like a charm – E25 error resolved.
    Found a piece of a whiskey glass that broke a few weeks ago. It was obstructing the pumps prop from rotating.
    Thank you – I couldn’t be happier.

  18. MIchael says :

    Have a Bosch SHE3ARF5UC/08 which was originally giving E-25 errors. Removed a piece of glass from the impeller and all was fine…for about a week, then started getting E-01 errors, then E-25 and occasionally E-24. Removed the washer, disassembled the impeller to make sure there was nothing remaining, then checked the drain hoses all the way to the garbage disposal — all clear. The symptoms are as follows: after a few minutes into a wash cycle, instead of draining continuously, there are usually about 3 (occasionally 4-8) short bursts of pumping with water-draining into disposal, but then silence and an error code (usually E-25). Am I correct in assuming this is a bad pump motor, or could there be something amiss in the control unit? Many thanks in advance Paul!

    • MIchael says :

      Just an update: since I’m preparing for a trip, and my family would otherwise be without a dishwasher, I decided to buy a replacement drain pump, since the local parts supplier agreed it sounded like a pump problem. Installed the unit. No luck. Same problem persists: Several short attempts at draining the washer a few minutes into the cycle, almost sounds like the new pump is just not getting enough power. Error codes: E:01 and E:25. Checked the drain path once again…all clear. Could this be a sensor problem? Or a control board issue? Please respond soon, as I leave in a less than a week. Many thanks in advance!

      • you need to test voltage to the pump and i need to know make and model number.

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        Paul Charmbury
        Appliances Engineer
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        • Michael says :

          Make and model is:
          Bosch SHE3ARF5UC/08

          Would greatly appreciate instructions on how to test the voltage.

          • attach multi-meter to pump connection when in use and see if your getting right voltage

          • MIchael says :

            Thanks for the prompt follow up! Your outfit is heads and shoulders above everything else I’ve seen so far.

            Do you recommend crimping some kind of wire splitter to tap into the line without messing up the wiring, or is there another preferred method? Is this depicted on your site or elsewhere?

            Is the correct voltage 54V as printed on the side of the pump, or is that a maximum voltage, with a lower expected operational voltage range? Where to find this listing?

            Sorry for the basic questions, I’m a bit of a noobie… :o)

            Many thanks & Cheers!

            Michael

          • i always use multimeter with crocodile clips on to terminals https://www.how-to-repair.com/help/wp-content/uploads/2017/02/multimeter-with-crocodile-clips.jpg

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            Paul Charmbury
            Appliances Engineer
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          • MIchael says :

            “Alligator clips” look like a good plan, but the Bosch SHE3ARF5UC/08 drain pump has no accessible terminals… just a PCB type micro-chip-connector…how to clip on? And what voltage should I see on this model?

            TIA,

            Michael

          • MIchael says :

            Since the trusty multimeter clamps/probes don’t appear to fit the micro connectors on this Bosch SHE3ARF5UC/08, it seems some kind of “breakout adapter” could be used, that allows the voltage to be tested via clamps while the pump is still connected. Does this make sense?

            Any idea where such a (presumably inexpensive specialty electronic connector) item could be specified and acquired online?

            Also, what is the expected operating voltage of the above model #?

            Thanks again for your assistance and patience!

            Michael

    • i would still think you may have more glass floating around strip pump out and check

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      Paul Charmbury
      Appliances Engineer
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      • Michael says :

        I thought so too, but I have already removed the motor and inspected the impeller chamber, check valve, all the tubing leading from the drain pump all the way to the sink and disposal, etc. all is clear. Any idea why sometimes I get E:: 25 and other times E: 01?

  19. Ian says :

    Brilliant – followed your advice and sorted it for myself. No need to call anyone out. Thanks.

  20. Francis says :

    Hello,
    I have a Bosch SG545A02GB, which stopped working after I opened its door to add some dishes while in mid cycle. I did a reset, tried restarting the programme, machine fill-up water, but then does nothing. It does though make some buzzing noise and at the same time the countdown timer will run up to the end but without washing at all. I have tried all other programmes and doing the same. I have pulled the machine out so that all the horses at the back are nice and straight but still, it doesn’t do any wash cycle, It pumps out water when you do a reset and selects new or programme. Also, when I lift up the internal floater, that drains water ok. Have you got any ideas as to what could be the problem? I have taken it apart, both side and front covers, and all connections seems intact. Please if you could give me some pointers as to possible problem, I will appreciates.

    Many Thanks,

    Francis

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