How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors

by / Wednesday, 15 April 2015 / Published in Repair Guides, Washing machines

Whirlpool Washing Machine Error Fault Codes – FOO, FH, FA, FP, F5, F6, F7, F8, F9, F10, F11, F12, F13, F14, F15, F16, F18, F20, F21, F22, FDL, FDU

Whirlpool Washing Machine Spare Parts

Whirlpool Washing Machine Spare Parts

 

This video will show you how to enter your Whirlpool Washing Machine into test mode and diagnose the fault codes on AWO/D & AWD Series and general Whirlpool washing machines that may not relate to models sold outside Europe, especially models sold in the USA.

We are working on a Whirlpool, but this video is also good for Bauknecht, Fisher & Paykel, Ignis, Ikea, Laden, Maytag, Neutral & Philips models of washing machine.

How to Enter Test Mode Sequence

To enter the diagnostic/test mode sequence, you need to turn the dial to the DRAIN position, which is at eleven o´clock; then you must press the RESET button four times, within five seconds to enter the test mode sequence. (See video on this)
NOTE: this doesn´t always go in first time, so as soon as you turn the dial from the OFF position to the DRAIN position, you have 5 seconds to press the RESET button 4 times.

Once the machine as entered the test mode sequence you will see a series of flashing lights:
1 - The machine starts by checking if the door lock is working correctly;

2 - Then goes to a fill sequence where it will test each water valve individually – it will start filling the right hand compartment in the soap drawer, then switches over to the other water valve on the left hand compartment, after this, both water valves will be activated (fills all three compartments, including the fabric conditioner in the middle);

3 - Next it will test right hand rotation of the motor (clockwise), and left hand rotation of the motor (anticlockwise), while it´s also testing the NTC sensor and the heater element;

4 - The machine goes into empty cycle;

5 -Full test on the motor at maximum RPM

 To Exit Test Mode

 The machine will automatically exit the diagnostic/test mode sequence

After the test sequence if you find that you do need a part for your washing machine, you will need the full model number of the ID Plate, which you can normally find on the inside of the door frame or in the rear of the machine.

Sometimes you will need the 12 digit number, which is usually prefixed with 12NC in front of it, on some parts you will need both of these numbers, it might not be listed on the website because it is serial number dependent. (see picture on the left)

Enter test mode turn dial from OFF position to DRAIN on Whirlpool washing machine

Enter test mode turn dial from OFF position to DRAIN on Whirlpool washing machine

 

Press RESET button 4 times on Whirlpool Washing Machine

Press RESET button 4 times on Whirlpool Washing Machine

 

Test mode sequence initiates flashing lights appear on Whirlpool washing machine

Test mode sequence initiates flashing lights appear on Whirlpool washing machine

 

Whirlpool washing machine Error Code F13,FDL,FDU

Whirlpool washing machine Error Code F13,FDL,FDU

 

Whirlpool washing machine Error Code FH

Whirlpool washing machine Error Code FH

 

Whirlpool washing machine Error Code F6

Whirlpool washing machine Error Code F6

 

Whirlpool washing machine Error Code F8,F12

Whirlpool washing machine Error Code F8,F12

 

Whirlpool washing machine Error Code F5

Whirlpool washing machine Error Code F5

 

 Whirlpool washing machine Error Code FP,F00

Whirlpool washing machine Error Code FP,F00

 

Whirlpool washing machine Error Code F6,F7,F06,F07

Whirlpool washing machine Error Code F6,F7,F06,F07

 

Whirlpool AWO/D & AWD Series Washing Machine Fault Codes

F00 - Drain pump triac failure

  • Check drainage pump or possible PCB failure
  • Check drainage pump
  • Check wiring

FH - No incoming water detected

  • Check water supply and hose
  • Check water valves
  • Check pressure switch

FA - Aquastop failure

  • Check Aquastop switch

FP - Failure to drain

  • Check drainage pump filter for blockages
  • Check blockage in the drain hose in waste system
  • Check drainage pump
  • Check pressure switch

F5 - NTC Sensor (thermistor) failure

  • Check thermistor (NTC)
  • Check the wirings to thermistor and the PCB

F6 - Motor tacho not detected, no motor action

  • Check motor tachometer
  • Check wiring and connections to the motor and PCB
  • Check motor carbon brushes

F7 - Triac short circuit

  • Check electronic module

F8 - Heating element open circuit

  • Check continuity on heating element
  • Check relay (if fitted)
  • Check heating element wiring to PCB

F9 - Overflow

  • Check the amount of detergent being used to ensure that there has been no excessive foam
  • Check pressure chamber
  • Check pressure switch
  • Check wiring to pressure sensor

F10 - Motor control unit or motor thermal safety operated

  • Check connections to circuit board (PCB)
  • Check motor thermal cut out

F11 - Communications error

  • Check wiring between boards where more than one is fitted
  • Check electronic control units (PCB)

F12- Heater element short circuit

  • Check water heating element
  • Check relay if fitted
  • Check wiring to heating element and PCB connection

F13 - Dispenser circuit fault- normally door lock related

  • Check door interlock
  • Check wiring to door interlock and PCB connection

F14- EEPROM failure

  • Check electronic module (PCB)

Whirlpool EU Washing Machine Fault Codes

FH - No incoming water detected

  • Check water supply
  • Check water valves
  • Check pressure switch

FA - Aquastop failure

  • Check Aquastop switch

FP- Failure to drain

  • Check drainage pump filter for blockages
  • Check blockage in the drain hose in waste system
  • Check drainage pump
  • Check pressure switch

F05 - NTC Sensor (thermistor) failure

  • Check thermistor (NTC)
  • Check the wirings to thermistor and the PCB

F06- Motor tacho not detected, no movement on the drum

  • Check motor tachometer
  • Check wiring and connections to the motor and PCB
  • Check motor carbon brushes

F07 - Triac short circuit

  • Check electronic module

F08 - Heating element open circuit

  • Check continuity on heating element
  • Check relay (if fitted)
  • Check heating element wiring to PCB

F09 - Overflow

  • Check the amount of detergent being used to ensure that there has been no excessive foam
  • Check pressure chamber
  • Check pressure switch
  • Check wiring to pressure sensor

F10 - Motor control unit or motor thermal safety operated

  • Check connections to circuit board (PCB)
  • Check motor thermal cut out

F11 - Communications error

  • Check wiring between boards where more than one is fitted
  • Check electronic control units (PCB)

F12- Heater element short circuit

  • Check water heating element
  • Check relay if fitted
  • Check wiring to heating element and PCB connection

F13 - Dispenser circuit fault- normally door lock related

  • Check door interlock
  • Check wiring to door interlock and PCB connection

F14- EEPROM failure

  • Check electronic module (PCB)

F15 - Motor control unit error

  • Check electronic module (PCB)

F16 - Controller failure

  • Check electronic module (PCB)

F18 - Controller failure

  • Check electronic module (PCB)

F20 - Controller failure

  • Main Check electronic module (PCB)

F21 - Controller failure

  • Check electronic module (PCB)

F22 - Controller failure

  • Check electronic module (PCB)

FDL - Door lock error

  • Check door interlock
  • Check wiring to door interlock and PCB connection

FDU - Door unlock error

  • Check door interlock
  • Check wiring to door interlock and PCB connection




98 Responses to “How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors”

  1. Khalid says : Reply

    Hi

    I have an AWO 3761. If I try to switch it on it trips the mains fuse! I have had a good look round after removing the top plate to see anything burnt out, but all looks clean! I don’t have a circuit diagram or a service manual to trouble shoot the problem. I have tried to see if there is any obvious short on Live-Neutral, as power cable enters the machine via a mains filter(?) – the DC resistance reads 920 ohms, but I don’t know if this is normal; I can trace it back all the way to what I suppose is the controller. Any suggestions what I should look for to isolate the fault?

  2. […] How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors […]

  3. Jeannie says : Reply

    Fantastic thankyou Paul xx

  4. John says : Reply

    Whirlpool washing machine AWO/D 6100 is now completely dead, no lights anywhere. First load Worked perfectly, second load started ok and then everything stopped NO POWER LIGTHS. PS I checkekd that there is power going to the machine.

    Any ideas I could try?

    John

  5. David Hird says : Reply

    My whirlpool (AWO/D 6129 – 8592 987 18000) stopped midway through a wash cycle. It had no lights on at all. I emptied it of washing and drained the water. I checked the filter – OK. I checked the pump was free to rotate – OK. I checked the water entry filter – OK. I checked the wash drawer – OK. I cannot perform a test mode sequence because I cannot get any lights on the control console.
    Have you any idea what has failed?

    • Walter says : Reply

      Hi everybody,
      This is a general reply on the fault : ” machine dead, no leds blinking on the machine”
      I just repaired a Whirlpool AWO4461 which was completely dead , and I first checked if power reached the main control board which is situated behind the front operating panel ; this was ok , so I cut off the power and removed the main control board ( I made lose all connectors first) opened the cover and I quickly saw that there were some electronic components burned (R020 =27ohms, and L003= 0.47mH) and also the IC = LNK304PN.
      So I replaced these components as well as two capacitors 4.7uF/400 v and when I gave power to the module, the leds started blinking (I had turned the program knob (cental on the board) for one step so the board got power) and everything was back ok !
      So that’s the solution : repair the main board , on the internet there is a repairkit available containing thes components.
      success !
      Walter from Belgium.

  6. Nicola says : Reply

    Hi
    Some one can help to reconnect th electrical board panel
    There are son many wire and I don’t know how to connect all of them properly
    Thank you
    nicola.difranco@gmail.com

  7. Ken Power says : Reply

    My Whirlpool AW0/D 050 ‘Clean Pump’ light is ON. I have replaced the pump but the problem persists. HELP.

  8. sivaraman chellaiya says : Reply

    I have a whril Pool Top Load Washing machine 6.2 kg. It shows PE error. How to rectify it ? please answer. The technician has several time checked the Board, changed both valves but the problem is not solved.

  9. John says : Reply

    Paul
    I have a Whirlpool AWO/D 7141which I use once a week. I think I overloaded it by putting in a sleeping bag with my wash and the service light came on. I have since emptied the machine and disconnected from the mains and whilst empty been able to run the machine on a rinse programme, without a problem. I have just tried to do a wash but unfortunately it is coming up with F23 which is not listed in your faults; can you help me please
    Regards John

  10. J PBonn says : Reply

    Dear Sir,
    Whirlpool AWO/D7452, Test mode sequence, Water fill right compartment, not the left one, no water in the drum, all the test mode cycle goes OK,
    Is it only the water valve???
    or could it be something else.
    I think it is a 2 coil water valve, what is the part number?
    Can I buy it from France and have a quick delivery?
    Thanks for your help
    regards
    jean-paul bonn

  11. Nicola owen says : Reply

    Hi I have a whirlpool AWO D 8140 WP and it won’t drain I’ve taken what I thought to be the filter out which drained the water but it’s saying clean pump?

  12. ALEJANDRO says : Reply

    Good morning I would like to know the name of the tool that uses the display for the washing machine.
    the videos are very good Thank you

  13. Tim Bennett says : Reply

    Whirlpool AWOE 9760. Serial number 8592 005 15010
    My machine is showing fault F12 which appears to be the heating element is short circuited.
    Can you tell me where this element can be found and how I check it please.
    Are you able to supply a new one?

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