How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors

by / Wednesday, 15 April 2015 / Published in Repair Guides, Washing machines

Whirlpool Washing Machine Error Fault Codes – FOO, FH, FA, FP, F5, F6, F7, F8, F9, F10, F11, F12, F13, F14, F15, F16, F18, F20, F21, F22, FDL, FDU

 

This video will show you how to enter your Whirlpool Washing Machine into test mode and diagnose the fault codes on AWO/D & AWD Series and general Whirlpool washing machines that may not relate to models sold outside Europe, especially models sold in the USA.

We are working on a Whirlpool, but this video is also good for Bauknecht, Fisher & Paykel, Ignis, Ikea, Laden, Maytag, Neutral & Philips models of washing machine.

How to Enter Test Mode Sequence

To enter the diagnostic/test mode sequence, you need to turn the dial to the DRAIN position, which is at eleven o´clock; then you must press the RESET button four times, within five seconds to enter the test mode sequence. (See video on this)
NOTE: this doesn´t always go in first time, so as soon as you turn the dial from the OFF position to the DRAIN position, you have 5 seconds to press the RESET button 4 times.

Once the machine as entered the test mode sequence you will see a series of flashing lights:
1 - The machine starts by checking if the door lock is working correctly;

2 - Then goes to a fill sequence where it will test each water valve individually – it will start filling the right hand compartment in the soap drawer, then switches over to the other water valve on the left hand compartment, after this, both water valves will be activated (fills all three compartments, including the fabric conditioner in the middle);

3 - Next it will test right hand rotation of the motor (clockwise), and left hand rotation of the motor (anticlockwise), while it´s also testing the NTC sensor and the heater element;

4 - The machine goes into empty cycle;

5 -Full test on the motor at maximum RPM

 To Exit Test Mode

 The machine will automatically exit the diagnostic/test mode sequence

After the test sequence if you find that you do need a part for your washing machine, you will need the full model number of the ID Plate, which you can normally find on the inside of the door frame or in the rear of the machine.

Sometimes you will need the 12 digit number, which is usually prefixed with 12NC in front of it, on some parts you will need both of these numbers, it might not be listed on the website because it is serial number dependent. (see picture on the left)

Enter test mode turn dial from OFF position to DRAIN on Whirlpool washing machine

Enter test mode turn dial from OFF position to DRAIN on Whirlpool washing machine

 

Press RESET button 4 times on Whirlpool Washing Machine

Press RESET button 4 times on Whirlpool Washing Machine

 

Test mode sequence initiates flashing lights appear on Whirlpool washing machine

Test mode sequence initiates flashing lights appear on Whirlpool washing machine

 

Whirlpool washing machine Error Code F13,FDL,FDU

Whirlpool washing machine Error Code F13,FDL,FDU

 

Whirlpool washing machine Error Code FH

Whirlpool washing machine Error Code FH

 

Whirlpool washing machine Error Code F6

Whirlpool washing machine Error Code F6

 

Whirlpool washing machine Error Code F8,F12

Whirlpool washing machine Error Code F8,F12

 

Whirlpool washing machine Error Code F5

Whirlpool washing machine Error Code F5

 

 Whirlpool washing machine Error Code FP,F00

Whirlpool washing machine Error Code FP,F00

 

Whirlpool washing machine Error Code F6,F7,F06,F07

Whirlpool washing machine Error Code F6,F7,F06,F07

 

Whirlpool AWO/D & AWD Series Washing Machine Fault Codes

F00 - Drain pump triac failure

  • Check drainage pump or possible PCB failure
  • Check drainage pump
  • Check wiring

FH - No incoming water detected

  • Check water supply and hose
  • Check water valves
  • Check pressure switch

FA - Aquastop failure

  • Check Aquastop switch

FP - Failure to drain

  • Check drainage pump filter for blockages
  • Check blockage in the drain hose in waste system
  • Check drainage pump
  • Check pressure switch

F5 - NTC Sensor (thermistor) failure

  • Check thermistor (NTC)
  • Check the wirings to thermistor and the PCB

F6 - Motor tacho not detected, no motor action

  • Check motor tachometer
  • Check wiring and connections to the motor and PCB
  • Check motor carbon brushes

F7 - Triac short circuit

  • Check electronic module

F8 - Heating element open circuit

  • Check continuity on heating element
  • Check relay (if fitted)
  • Check heating element wiring to PCB

F9 - Overflow

  • Check the amount of detergent being used to ensure that there has been no excessive foam
  • Check pressure chamber
  • Check pressure switch
  • Check wiring to pressure sensor

F10 - Motor control unit or motor thermal safety operated

  • Check connections to circuit board (PCB)
  • Check motor thermal cut out

F11 - Communications error

  • Check wiring between boards where more than one is fitted
  • Check electronic control units (PCB)

F12- Heater element short circuit

  • Check water heating element
  • Check relay if fitted
  • Check wiring to heating element and PCB connection

F13 - Dispenser circuit fault- normally door lock related

  • Check door interlock
  • Check wiring to door interlock and PCB connection

F14- EEPROM failure

  • Check electronic module (PCB)

Whirlpool EU Washing Machine Fault Codes

FH - No incoming water detected

  • Check water supply
  • Check water valves
  • Check pressure switch

FA - Aquastop failure

  • Check Aquastop switch

FP- Failure to drain

  • Check drainage pump filter for blockages
  • Check blockage in the drain hose in waste system
  • Check drainage pump
  • Check pressure switch

F05 - NTC Sensor (thermistor) failure

  • Check thermistor (NTC)
  • Check the wirings to thermistor and the PCB

F06- Motor tacho not detected, no movement on the drum

  • Check motor tachometer
  • Check wiring and connections to the motor and PCB
  • Check motor carbon brushes

F07 - Triac short circuit

  • Check electronic module

F08 - Heating element open circuit

  • Check continuity on heating element
  • Check relay (if fitted)
  • Check heating element wiring to PCB

F09 - Overflow

  • Check the amount of detergent being used to ensure that there has been no excessive foam
  • Check pressure chamber
  • Check pressure switch
  • Check wiring to pressure sensor

F10 - Motor control unit or motor thermal safety operated

  • Check connections to circuit board (PCB)
  • Check motor thermal cut out

F11 - Communications error

  • Check wiring between boards where more than one is fitted
  • Check electronic control units (PCB)

F12- Heater element short circuit

  • Check water heating element
  • Check relay if fitted
  • Check wiring to heating element and PCB connection

F13 - Dispenser circuit fault- normally door lock related

  • Check door interlock
  • Check wiring to door interlock and PCB connection

F14- EEPROM failure

  • Check electronic module (PCB)

F15 - Motor control unit error

  • Check electronic module (PCB)

F16 - Controller failure

  • Check electronic module (PCB)

F18 - Controller failure

  • Check electronic module (PCB)

F20 - Controller failure

  • Main Check electronic module (PCB)

F21 - Controller failure

  • Check electronic module (PCB)

F22 - Controller failure

  • Check electronic module (PCB)

FDL - Door lock error

  • Check door interlock
  • Check wiring to door interlock and PCB connection

FDU - Door unlock error

  • Check door interlock
  • Check wiring to door interlock and PCB connection




134 Responses to “How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors”

  1. John Mackay says : Reply

    I was going to temporarily bypass a faulty door interlock on a Whirlpool WWDC 6400/1 washing machine so cut through the three red wires without marking them, I’m now not sure how to reconnect once I get a replacement switch, so need a wiring diagram to trace the wiring, where ca I get this please?

  2. Noel says : Reply

    The model is AWO/D 42880 what is the fault when the Service red light is blinking. what is the remedy.

  3. Carl says : Reply

    I have an AWO 3560. It starts but the door locked light starts flashing after 20 seconds or so, no water is entering machine. I watched the video but I cannot get it to go into test mode. Putting the dial to drain (5 o clock position on my machine) and pressing reset 4 times does nothing. Is there a different sequence for this machine?

  4. simon says : Reply

    Test mode is fine but how do you read the lights to get the error code?

  5. Gemma says : Reply

    I have a whirlpool awo/d 4505 I have run the repair diagnosis test and the service light and prewash and the wash buttons light up? Any ideas what’s wrong? We have checked the pipes and the filter

  6. Rehan says : Reply

    Hi !

    I have a whirlpool AWo/D 43115. The power is on . The door shows locked light on and start blinking. but it doesnot start. Please suggest solution

  7. Zorica says : Reply

    Hi Paul,
    I have Whirlpool washing machine model AWO\D 43115 that is refusing to do spin cycle on all the programs but the cotton\antibacterial one. I did the diagnostic, but the test finishes without an error. Do you have any idea what it might be the problem?

    Thank you in advance,
    Zorica

  8. Constantine says : Reply

    Hello, thanks for the video.
    I have the model whirlpool AWO/D 6042.
    In one particular program (synthetics at 40 degrees) it stops in the Rinse section and a french key with red light pops up, the tank is half-full with water.
    Then I have to put it to the Drain program, to get the water out of the tank, and then to the Rinse and Spin program to clear the clothes and the rinse works just fine this time.
    There isn’t a LED screen to show me the error code. How can I recognize the error code?
    In other programs the problem doesn’t occur. Strange.

  9. Leanne says : Reply

    Hi I have a whirlpool 6th sense that is showing fault f27. If I turn off and on again it shows fault f06. Any s suggestions if it’s worth fixing or best to get a new machine
    Thanks

  10. Biji says : Reply

    My name Bijimachine is AWO/D 43425

    Issue- it starts taking in water during the start and then spin for half cycle. Then stops then after sometime agin spin for half cycle then stops but my observation is it is completing the cycle without proper motor spinning, it take water in intervals and pump out water correctly, during the rinising the motor spin properly.

    • sorry for the late reply
      You may have a fault with the printed circuit board, but it is still worth checking the carbon brushes in the motor also check the pump for any blockages

      photo  
      Paul Charmbury
      Appliances Engineer
      youtube facebook google+ beer
  11. John Mackay says : Reply

    Thank you very much for all the help, I managed to get a new door switch fitted and worhing.
    Thank you all.

  12. Sorin says : Reply

    Hello!
    I have a Whirlpool AWO/C72200. I have an F02 error code. I changed the water pump M00341 but the error code is still here and the washing machine don’t start. All time start the water pump. Can you help me?

    • You may have a error code stored within the main computer, you need to find how to clear this code I do not have any information on this model. or try unplugging the machine for 24 hours sometimes this will clear an error code,

      photo  
      Paul Charmbury
      Appliances Engineer
      youtube facebook google+ beer
  13. AWO 5161 says : Reply

    Hello. I Have an AWO 5161 but cannot get it in test or diagnostic mode. It is obvious how you do it in a AWD but AWO has different dial buttons and different drain positions

  14. Phil says : Reply

    Hi

    My AWO/D 6100 has no power / lights when turning the knob – How Can I fix this? I need to do washing today

    Thanks!

  15. Camille says : Reply

    I have a whirlpool sports wfe 1210 cs. Error comes up fod or fp. I put it on a cycle and it just stops with code Could you please help me.

  16. Graham Young says : Reply

    Hi everyone. Your website was very helpful. I didn’t know about the test mode. Its helped me solve my problem.
    My AWO machine wouldn’t spin properly and turned out to be a broken wire on the motor.
    The test mode allowed me to test things without using the washing machine presets.
    Good work 🙂

  17. Gabor says : Reply

    Hello !

    I have a whirlpool ao/d 1010ex. It’s stopped during the program. You know there aren’t any error codes or any error light. Its like I unpluged it. What do you think. Do you have a button combination to reset is or something?

    Im waiting your answer.

    Best,

    Gabor

  18. Christine says : Reply

    Hi my machine has a f22 fault could anyone advise me on what I need to do to fix this. Thank you

  19. luqman says : Reply

    my problem is F6 carbon brushes Whirlpool Washing I do not know in Greece athens I can buy this Grilling

  20. Irina says : Reply

    Buna ziua. Am o masina de spalat Whirlpool, foarte, foarte buna, a fost ani de zile. Azi, cand sa si termine programul de 30′, s-a blocat pe centrifugare si mi a afisat F09 si FA. Am scos din priza, am dat pe butonul de ON/OFF, degeaba. Pe orice program dau, ea porneste automat, pe centrifugare. Nu stiu ce sa i mai fac.

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