Tumble dryer not heating Hoover Candy diagnosing fault and repair

by / Saturday, 29 October 2016 / Published in Heating Systems, Tumble Dryers

Tumble dryer not heating Hoover Candy diagnosing fault and repair

Removing heater element cover

Removing heater element cover

Testing thermostats for continuity

Testing thermostats for continuity

Removing heater element to text fields

Removing heater element to text fields

Testing heater element on high and low heater circuits

Testing heater element on high and low heater circuits

Search and purchase
Tumble dryer elements

This video with help you repair your faulty heating system on Hoover Candy tumble dryers with a heater element, thermostat, Ntc senor or a blown printed circuit board (PCB) can be used on some Maytag, Helkama, Kelvinator, Otsein, Teka, Terzismo, Zerowatt Models.

remove front of machine to gain access to front thermostat and Ntc sensor

remove front of machine to gain access to front thermostat and Ntc sensor

Testing front thermostat for continuity

Testing front thermostat for continuity

Testing Ntc sensor

Testing Ntc sensor

Checking heater system with amp meter

Checking heater system with amp meter

This video will help you diagnose fault with Hoover Candy tumble dryers that are not heating, and how to repair them.

Both condenser and vented tumble dryers use very similar heating elements. They usually have one or two thermostat sensors on the front and one or two thermostat sensors on the back. The tumble dryer on this video has two thermostats fitted on the heating element housing located on the back. These are prime candidates when diagnosing no heat faults on tumble dryers.

 

Next there's the heating element itself that can be faulty and should be tested if the thermostats are ok.

On the front you have a thermostat, you should test it for continuity. There is also an NTC sensor and you should test if for resistance (measured in holms).

These are all working fine, so by process of elimination we know that something is wrong with the printed circuit board itself. In this case it turned out to be a switching relay.

hoover-candy-tumble-dryer-switching-relay-pcb-fault

There are loads of video below to help you repair your tumble dryer condenser or vented and they will help you with all these makes Hoover or Candy tumble dryer and some Maytag, Helkama, Kelvinator, Otsein, Teka, Terzismo, Zerowatt models.

inspecting printed circuit board pcb heater relay

inspecting printed circuit board pcb heater relay

Desoldering printed circuit board heater relay

Desoldering printed circuit board heater relay

Bench testing printed circuit board Heater relay

Bench testing printed circuit board Heater relay

Failure was caused by heater relay contacts carbonising

Failure was caused by heater relay contacts carbonising




20 Responses to “Tumble dryer not heating Hoover Candy diagnosing fault and repair”

  1. Anthony says : Reply

    Paul, Many thanks for your excellent Video and help sourcing the spare relay. All back up and running perfectly. Thank you

  2. Paul B says : Reply

    Hi I wonder if u could help. I have watched ur excellent video for my Hoover tumble dryer and found 1x thermostat on heater assembly to be open circuit.
    Two questions:
    1/ Can I buy the individual thermostat?
    2/ Would I need to continue checking the front stat and NCT sensor could these two components cause the heater stat to fail?

  3. Brad says : Reply

    Hi my tumble dryer had a new heater new thermal fuse and the temp sensor fuse thing lol but it worked for hour or 2 heating up and then now nothing again ? Any ideas it’s a Hoover tumble dryer code is e08 which was there before and then went but seems to have come back any help many thanks brad

  4. Pervaz says : Reply

    Hi

    I’ve tested all the compnents and all tested ok, so this issue looks to be the circuit board. Just before i try to fix the circuit board, can i confirm my heater element test. The heater element has two thermostates and both tested good. so then tested the heater, pulled out the wire and found only three wires, red,black and yellow. So have continuity between black/yellow, no continuity red/yellow or red/black. Also the heater make on both sides of the element. Would suggest its burt out. But has the testing proved the heater good or bad.

    Thanks

    Pervaz Khaliq

  5. Sarah says : Reply

    Hoover Link tumble dryer vented, HL V8LG-80 is not heating up or drying clothes .

  6. Bernadette McCallum says : Reply

    LOC ;what fault is this on led display please

  7. Jane Griffiths says : Reply

    white wire inside heater melted (three wire connector)
    is there another fault which could cause this and could it happen to another heater?

    thank you.

  8. Tumble dryer not heating Hoover Candy diagnosing fault and repair | tutorialtehnik says : Reply

    […]   Deskripsi video :   Tumble dryer not heating Hoover Candy diagnosing fault and repair Tutorial: http://www.how-to-repair.com/help/tumble-dryer-not-heating-hoover-candy-diagnosing-fault-and-repair […]

  9. Karl Valesimede says : Reply

    My Hoover VHC680F-80 (31100364093850390) had all lights flashing when start button is activated. Heater had no continuity on the right side stat so replaced but problem persist. Replaced pcb 40005949 with 40008456 but did not solve problem. Fault code identified with 5 flashes so changed front ntc but problem persists. The motor will run at around 0.8A and will stop after about 2 minutes of running then will kick off again but current remains the same at 0.8A. I have basically changed all components in the machine but the problem persists. Help pls.

  10. Jackie Allman says : Reply

    I need a new relay how much will it cost

  11. henry harrison says : Reply

    Hi the lights are flashing and the heater element is not heating the machine does not have the digital display only buttons, am i correct to replace the heating element?

    Thank you
    Henry

  12. Martin Winlow says : Reply

    Hi,

    Thank you for the very informative videos.

    However, the Hoover VisionTech Infinity clothes drier that we have is still not working and I’m hoping you can help.

    The original fault symptoms were that the machine was completely dead with no lights on the front coming on at all.

    Basic continuity of heater element and thermostat testing (all of them – 2 on the back above the heater, the one on the fluff box and the NTC thermistor there as well – which showed ~35k ohms at about 13 degrees C and dropped in resistance on being warmed, BTW) was done, all producing no obvious issues.

    The main controller PCB was replaced and the symptoms have changed. Now, when the control dial is rotated to a timed Drying setting, the machine beeps twice and the Start button light flashes in time with those beeps, then when the Start button is pressed, the machine beeps once and the 9h/END LED comes on steadily and the machine starts: drum rotates and the heater comes on for about 5 seconds (you can feel the heat coming out the exhaust port). Then, after about 15 seconds, ALL the LEDs start flashing at about once per second and after a few flashes, it beeps in time with the flashing LEDs and the drum stops. Then, a second later, the drum starts again (all LEDs still flashing and beeping) and runs for a few seconds before the drum stops and flashing LEDs and beeping carry on until the machine is switched off.

    We have confirmed the PCB is correct one (from serial numbers on them).

    I should mention that the above testing was done with the machine partially disassembled but with a link connecting the door switch in place.

    Any ideas? I could post a video of the above behaviour on my website if that would help.

    Regards, Martin Winlow

  13. Richard Allen says : Reply

    Hi Guys, I have a hoover infinity condenser dryer (approx. 2013) and looking through your videos, I am guessing that the thermostats are shot. I don’t have a multimeter but all the lights flash after a short time and its not warming up. My question is… Is it worth repairing or better to buy a new one?

  14. darren j says : Reply

    hi i have a problem you may be able to help with please i have a candy
    dryer that works fine with nothing in but when wet cloths put in all power
    gos off after a few minuets any thoughts

  15. Mandy says : Reply

    Dried a couple of loads after not using it for a month or so as nice weather all was well. Went to get last load and not dry, it was still damp and warm. Filter light showed so checked fluff filter and not much in it. Filter light went out. Tried to start but once press start button just makes a noise like something is trying to start but nothing! Un plugged etc and husband has tested sensors and heating thermastats as per video instruction and all good. All normal lights on display etc. Cleaned out all the fluff we could find including where fluff filter sits and in hose and vent etc. Does have the warm smell to it if u know what I mean!? It’s hoover vision HD vented VHV 781C.Drum moves well when moved manually and belt seems tight to drum and noobvious damage we can see. Husband at loss and is driving him bonkers and me also!! He’s thinking started capacitor? Any help much appreciated x

24h technical help answers

Questions on faults in the comments will not be answered. Please use the contact us form instead.

TOP