How to Repair a Samsung Washing Machine 3E Error Fault

In this guide, we'll show you how to fix a Samsung washing machine that won't spin or wash clothes, often indicated by the error code 3E. If your machine is full of water, you'll need to drain it to access your clothes. We'll guide you through the process of removing the motor and replacing the carbon brushes. Note that some newer Samsung models have direct drive motors that don't use carbon brushes.

Please remember that, when working with washing machines or any electrical appliances, safety should always be your top priority, and we also suggest you watch our video.

Additionally, you can visit our web store to buy genuine spare parts: https://shop.how-to-repair.com/collections/washing-machine-parts

Step 1: Preparation

1. Unplug the Machine: Ensure the washing machine is disconnected from the power supply.
2. Remove the Back Panel: Unscrew and remove the back cover of the machine.

Step 2: Remove the Belt

1. Remove the Belt: Pull the belt towards you while rotating the drum and the motor pulley wheel.

Step 3: Remove the Motor

1. Disconnect Connections: On this Samsung model, disconnect all motor connections. Note that some spade connectors have locking clips; press these to release the connectors.
2. Remove the Motor Bolt: There is one bolt holding the motor in place. After disconnecting, drop the motor slightly and pull it towards you.

Step 4: Replace the Carbon Brushes

1. Remove Brushes: The brushes are fitted at an angle onto the commutator. Remove the two screws on each brush.
2. Check Brush Wear: Compare the new brush with the old one to ensure it’s the correct type. Make sure the slope of the brush head matches and that the pin configuration is correct.

Step 5: Clean the Commutator

1. Inspect the Commutator: If the brushes were not replaced immediately, there might be damage to the commutator.
2. Clean the Commutator: Use a commutator stick or very fine wet and dry paper to clean it. If unsure, seek assistance from a specialist.

Step 6: Install New Brushes

1. Fit New Brushes: Install the new brushes and secure them with screws.
2. Reconnect Wiring: Reconnect the wiring, ensuring the connections are secure.

Step 7: Reassemble the Motor

1. Refit the Motor: Place the motor back in position and secure it with the bolt.
2. Refit the Belt: Partially tighten the bolt, fit the belt around the drum and pulley, then fully tighten the bolt ensuring proper tension.

Step 8: Test the Machine

1. Reconnect and Test: Reconnect the machine to the power supply and run a test cycle to ensure it operates correctly.

Please remember that the whole video includes step-by-step and detailed explanations, which may help you reduce your repair time.

If you need any parts for your Samsung washing machine, you can find them on our site.

If this guide was particularly helpful, you can always donate us by clicking on the Buy Paul a Beer page.

Related Repair Guide: How to Enter Test Mode or Diagnostic Mode on Samsung Washing Machine

Related Repair Guide: Samsung Washing Machine DC Error Fault Code

Related Repair Guide: Dismantling Samsung Washing Machine WD0804W8E1/XEU

If Direct Drive Motor Is Fitted You May Get These Errors

Here is a list of 3E's, faults that may show on direct drive motors:

3E
Tacho error
Switch off the power/reconnect and try again
If error code persists a service call is advisable, switchboard (motherboard) replacement possible.

3E1
DD Motor fault
Check DD motor
Service call advisable

3E2
DD Motor fault
Check DD motor
Service call advisable

3E3
DD Motor fault
Check DD motor
Service call advisable

3E4
DD Motor fault
Check DD motor
Service call advisable