Hotpoint Ultima sutcd97b6gm (uk) tumble dryer Screaming and not drying
So, it makes a high pitched screaming noise and although the dryer is spinning and getting hot, in fact there's steam coming from the clothes, it isn't drying. I can hear the pipe at the rear making a sucking noise and there's water in the drawer, maybe not as much as should be but its there.Model, sutcd97b6gm(uk)Ind code. 98568105500Serial. 903044177Above are all the codes I could find on the dryer.We haven't used it since it started acting up as we didn't want to make anything worse, but the faults were as follows.The dryer started making a screaming noise. I ensured everything was cleaned out, and as the noise seemed to eminate from somewhere near the pipes at the back, I disconnected them and made sure they weren't blocked.The screaming stopped for a while but I don't think it was anything I had done.I can hear a sucking noise from the pipes, similar to when you just about finish a drink with a straw and it makes that annoying sound?The dryer was hot, there was steam coming off the clothes but they weren't drying. As a complete layman, its as if the water was just going back in the drum.There was water in the drawer thing where its meant to collect but I think there wasn't enough.Thats all the information I can give.Please can you help me?Kind regards
Ben
I will try and help with this problem Hotpoint sutcd97b6gm(uk) condenser tumble dryer
I will try and address this the best I can, first, the machine getting hot but not drying the clothes I would check the fan which is 614 in the diagram below sometimes this can be clogged up with fluff, the screaming noise that you're hearing may be coming from a bearing or the jockey wheel or one of the felt pads or rollers at the front of the machine you will need to inspect these, the back bearing is also a problem this is a pear-shaped bearing 503 in the diagram this can wear and when it does wear out the shaft ends up rubbing on the steel casing and cutting into the shaft this would also make a screeching sound. I have added videos below to assist you but you are going to have to work your way around the appliance to find the problem I think on this model the pump should be running all the time and you should see water coming into the dispenser at the top if it is not then the water is not able to condense properly, therefore, it won't dry properly. any parts that you need are in the diagram below i have put links below to the correct one you need also some videos below to help you
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Match your part for Hotpoint sutcd97b6gm(uk) condenser tumble dryer and the use reference number in list below and click on the link to your part
Reference | Part Number | Description |
---|---|---|
101 | C00309115 | DASHBOARD AND HANDLE |
125 | C00287473 | WORKTOP GRAPHITE |
157 | C00285907 | PCB SUPPORT LCD FUTU RA |
157 | C00296369 | CONTROL DISPALY LCD |
160 | C00285895 | OPTION BUTTON LH ALUM. FUTURA |
161 | C00285897 | OPTION BUTTON RH FUTURA |
162 | C00296368 | BUTTON PROGRAMS (P) |
163 | C00285896 | BUTTONS SUPPORT FUTU RA |
164 | C00305443 | PUSHBUTTON ALLUMINIU M ON/OFF FUTURA 2014 |
165 | C00286368 | PUSHBUTTON START/PAU SE FUTURA GRAPHITE |
166 | C00309116 | DRAWER HANDLE |
175 | C00285899 | OPTION BUTTON ALU (5 ) FUTURA LCD |
307 | C00286864 | Tumble Dryer Fluff And Lint Filter |
310 | C00287484 | PLINTH GRAPHITE M2 |
311 | C00287471 | FRONT PANEL M2 GRAPH ITE M2 |
315 | C00259480 | SCREW M4 X 8 |
315 | C00286863 | HINGE |
315 | C00294032 | HINGE FIXING PLATE |
318 | C00288155 | DOOR SEAL GREY |
320 | C00297817 | DOOR BOWL GLASS |
321 | C00289465 | DOOR FRONT TRIM GRAP HITE |
322 | C00289464 | DOOR TRIM REAR GREY |
323 | C00291938 | DOOR S/W ELECTRONIC ARCADIA TD |
323 | C00386120 | DOOR S/W ELECTRONIC ARCADIA 3 WAY |
330 | C00287054 | FRONT AIR DUCT WHITE C CONDENSER |
331 | C00286884 | SENSOR STRIP |
333 | C00142619 | Tumble Dryer Door Latch |
335 | C00291937 | THERMISTOR FRONT ARC ADIA TD |
337 | C00268264 | DRUM FRONT AXIAL SEA L AQUALTIS |
340 | C00207756 | SIDE PANEL |
347 | C00286862 | COVER PLINTH MAGNET FUTURA |
349 | C00295492 | SEAL BLACK FOAM (AIR DUCT TO BASE) |
354 | C00283709 | PROTECTIVE WHEEL COV ER AQUALTIS |
355 | C00272906 | WHEEL KIT |
357 | C00287118 | LARGE BEARING PAD M2 |
501 | C00286894 | DRUM (PATTERN) ASSY COND GALV |
501 | C00287059 | DRUM (PATTERN) GALV CONDENSER |
502 | C00113860 | SEAL BASE REAR PANEL |
502 | C00378870 | REAR PANEL KIT CONDE NSER FUTURA/AQUALTIS |
503 | C00142628 | Tumble Dryer Rear Drum Bearing |
503 | C00250889 | SCREW M4X10 |
504 | C00142631 | DRUM SHAFT COLLAR |
505 | C00095551 | Tumble Dryer Drive Pin |
507 | C00289203 | Tumble Dryer Bearing Cover |
508 | C00380932 | MAINS CABLE AND PLUG 1.8M BLACK |
509 | C00095556 | CABLE CLAMP/GROMMET |
509 | C00250833 | NO7 HILO POZI SCREW |
510 | C00378870 | REAR PANEL KIT CONDE NSER FUTURA/AQUALTIS |
511 | C00280898 | HEATER COVER + INSUL ATING PAD+WICK |
515 | C00287247 | PIPE PUMP TO WATER C ONTAINER BLACK M2 |
516 | C00113866 | Tumble Dryer Drain Pipe |
519 | C00114676 | PIPE SUPPORT |
521 | C00116598 | Tumble Dryer Thermostat Kit |
522 | C00294624 | HEATER ARCADIA 2.3KW ( |
526 | C00208347 | |
527 | C00208040 | IMPELLOR CIRCULATING (TD) |
541 | C00305794 | DRUM SHAFT KIT (RIVE TED DRUM PLATE) |
544 | C00297220 | MAINS CON AND SUPPRE |
545 | C00286905 | Tumble Dryer Small Drum Lifter |
546 | C00286905 | Tumble Dryer Small Drum Lifter |
547 | C00291661 | WATER CONTAINER SUPP ORT SLOW POUR |
548 | C00289565 | WATER CONTAINER SLOW POUR |
550 | C00303312 | MODULE ARCADIA DRYER (IRON ZONE) |
550 | C00310470 | MODULE ARCADIA DRYER (NORMATIVE UPGRADE) |
551 | C00309120 | CARD SUTCD97B6GMUK 8 KB 50868100038.CARD |
551 | C00383193 | CARD SUTCD97B6GMUK 3 2KB 50868100303 (NOR |
555 | Information | THIS IS NOT FITTED TO THIS MODEL |
556 | C00297210 | Tumble Dryer Drive Belt |
557 | C00286935 | SIDE STRUT ANGLED RI GHT |
558 | C00292949 | THERMISTOR REAR ARC ADIA |
567 | C00272306 | Smart Card Reader |
569 | C00298617 | DRUM STOP |
580 | C00286921 | FAST EMPTY LID ASSEM BLY |
581 | C00292791 | Tumble Dryer Water Container Cap |
585 | C00113897 | Tumble Dryer Water Container Inlet |
587 | C00291662 | WATER CONTAINER SUPP ORT FAST POUR |
588 | C00286918 | WATER CONTAINER FAST POUR |
589 | C00287035 | WATER CONT INLET HOS E |
599 | C00199418 | HARNESS DISPLAY/MODU COMMUNICATION HARNES |
599 | C00279523 | CABLE SENSING STRIP |
599 | C00294278 | HARNESS FLOAT SWITC H |
599 | C00294397 | HARNESS NTC/DOOR SW ITCH ARCADIA COND |
599 | C00306130 | HARNESS DIGITAL BPM MOTOR DRYER |
599 | C00386134 | HARNESS NTC/DOOR SW ITCH ARCADIA 3 WAY |
599 | C00480596 | HARNESS L&N DRYER C ONDENSER |
599 | C00480615 | HARNESS PUMP-BPM MO TOR DRYER PS9 |
600 | C00271612 | SCREW 14MM COND BASE |
600 | C00287037 | BASE CONDENSER WHITE |
611 | C00258878 | FLOAT SWITCH N/O |
613 | C00288996 | RING INLET COOL FAN B ENERGY 7KG WHITE |
614 | C00208347 | |
614 | C00272335 | Tumble Dryer Cooling Fan |
617 | C00288190 | IMPELLER COVER WHITE |
623 | C00297219 | OCKEY WHEEL (BPM MOT OR) |
623 | C00304405 | JOCKEY WHEEL CIRCLIP |
625 | C00297982 | MOTOR ASKOL BPM B EN ERGY |
625 | C00566573 | MTR&JOCKEYWHLASSY/BP M/COND/B-ENERGY |
626 | C00297210 | Tumble Dryer Drive Belt |
632 | C00378635 | Tumble Dryer Float |
633 | C00259700 | PIN - FLOAT 78MM |
634 | C00306876 | Tumble Dryer Water Pump |
635 | C00288932 | PUMP AND FLOAT COVER WHITE |
636 | C00503634 | SERIAL PORT COVER PS 9 COMPLIANT |
637 | C00258585 | CONDENSER ASSY |
638 | C00113903 | Tumble Dryer Condenser Seal |
638 | C00296206 | CONDENSOR FRONT SEAL (GREY RUBBER) |
650 | C00297962 | TENSION SPRING |
651 | C00258597 | BASE COVER B ENERGY |
652 | C00297961 | ASKOLL MOTOR SUPPORT |
653 | C00299247 | ASCOLL REAR SEAL COU PLING (WITH ARMS) |
656 | C00288109 | HOSE LCD SCREEN CLEA R |
670 | C00289453 | CONDENSATION NOZZLE |
675 | C00113897 | Tumble Dryer Water Container Inlet |
999 | C00309851 | SERVICE MANUAL |
Hello please could you help me. The tension spring has come off my hotpoint-ultima tumble dryer (sutcd97b6gmuk) and we cannot work out where it goes back on, everything else works perfectly and all I need to do is reattach this spring! It’s driving me nuts.
Hotpoint want me to spend £200 to get an engineer out and are refusing to even look at a photograph. Thanks a lot we very much appreciate your time!