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How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors

by / Wednesday, 15 April 2015 / Published in Repair Guides, Washing machines

Whirlpool Washing Machine Error Fault Codes – FOO, FH, FA, FP, F5, F6, F7, F8, F9, F10, F11, F12, F13, F14, F15, F16, F18, F20, F21, F22, FDL, FDU

 

This video will show you how to enter your Whirlpool Washing Machine into test mode and diagnose the fault codes on AWO/D & AWD Series and general Whirlpool washing machines that may not relate to models sold outside Europe, especially models sold in the USA.

We are working on a Whirlpool, but this video is also good for Bauknecht, Fisher & Paykel, Ignis, Ikea, Laden, Maytag, Neutral & Philips models of washing machine.

How to Enter Test Mode Sequence

To enter the diagnostic/test mode sequence, you need to turn the dial to the DRAIN position, which is at eleven o´clock; then you must press the RESET button four times, within five seconds to enter the test mode sequence. (See video on this)
NOTE: this doesn´t always go in first time, so as soon as you turn the dial from the OFF position to the DRAIN position, you have 5 seconds to press the RESET button 4 times.

Once the machine as entered the test mode sequence you will see a series of flashing lights:
1 - The machine starts by checking if the door lock is working correctly;

2 - Then goes to a fill sequence where it will test each water valve individually – it will start filling the right hand compartment in the soap drawer, then switches over to the other water valve on the left hand compartment, after this, both water valves will be activated (fills all three compartments, including the fabric conditioner in the middle);

3 - Next it will test right hand rotation of the motor (clockwise), and left hand rotation of the motor (anticlockwise), while it´s also testing the NTC sensor and the heater element;

4 - The machine goes into empty cycle;

5 -Full test on the motor at maximum RPM

 To Exit Test Mode

 The machine will automatically exit the diagnostic/test mode sequence

After the test sequence if you find that you do need a part for your washing machine, you will need the full model number of the ID Plate, which you can normally find on the inside of the door frame or in the rear of the machine.

Sometimes you will need the 12 digit number, which is usually prefixed with 12NC in front of it, on some parts you will need both of these numbers, it might not be listed on the website because it is serial number dependent. (see picture on the left)

Enter test mode turn dial from OFF position to DRAIN on Whirlpool washing machine

Enter test mode turn dial from OFF position to DRAIN on Whirlpool washing machine

 

Press RESET button 4 times on Whirlpool Washing Machine

Press RESET button 4 times on Whirlpool Washing Machine

 

Test mode sequence initiates flashing lights appear on Whirlpool washing machine

Test mode sequence initiates flashing lights appear on Whirlpool washing machine

 

Whirlpool washing machine Error Code F13,FDL,FDU

Whirlpool washing machine Error Code F13,FDL,FDU

 

Whirlpool washing machine Error Code FH

Whirlpool washing machine Error Code FH

 

Whirlpool washing machine Error Code F6

Whirlpool washing machine Error Code F6

 

Whirlpool washing machine Error Code F8,F12

Whirlpool washing machine Error Code F8,F12

 

Whirlpool washing machine Error Code F5

Whirlpool washing machine Error Code F5

 

Whirlpool washing machine Error Code FP,F00

Whirlpool washing machine Error Code FP,F00

 

Whirlpool washing machine Error Code F6,F7,F06,F07

Whirlpool washing machine Error Code F6,F7,F06,F07

 

Whirlpool AWO/D & AWD Series Washing Machine Fault Codes

F00 - Drain pump triac failure

  • Check drainage pump or possible PCB failure
  • Check drainage pump
  • Check wiring

FH - No incoming water detected

  • Check water supply and hose
  • Check water valves
  • Check pressure switch

FA - Aquastop failure

  • Check Aquastop switch

FP - Failure to drain

  • Check drainage pump filter for blockages
  • Check blockage in the drain hose in waste system
  • Check drainage pump
  • Check pressure switch

F5 - NTC Sensor (thermistor) failure

  • Check thermistor (NTC)
  • Check the wirings to thermistor and the PCB

F6 - Motor tacho not detected, no motor action

  • Check motor tachometer
  • Check wiring and connections to the motor and PCB
  • Check motor carbon brushes

F7 - Triac short circuit

  • Check electronic module

F8 - Heating element open circuit

  • Check continuity on heating element
  • Check relay (if fitted)
  • Check heating element wiring to PCB

F9 - Overflow

  • Check the amount of detergent being used to ensure that there has been no excessive foam
  • Check pressure chamber
  • Check pressure switch
  • Check wiring to pressure sensor

F10 - Motor control unit or motor thermal safety operated

  • Check connections to circuit board (PCB)
  • Check motor thermal cut out

F11 - Communications error

  • Check wiring between boards where more than one is fitted
  • Check electronic control units (PCB)

F12- Heater element short circuit

  • Check water heating element
  • Check relay if fitted
  • Check wiring to heating element and PCB connection

F13 - Dispenser circuit fault- normally door lock related

  • Check door interlock
  • Check wiring to door interlock and PCB connection

F14- EEPROM failure

  • Check electronic module (PCB)

Whirlpool EU Washing Machine Fault Codes

FH - No incoming water detected

  • Check water supply
  • Check water valves
  • Check pressure switch

FA - Aquastop failure

  • Check Aquastop switch

FP- Failure to drain

  • Check drainage pump filter for blockages
  • Check blockage in the drain hose in waste system
  • Check drainage pump
  • Check pressure switch

F05 - NTC Sensor (thermistor) failure

  • Check thermistor (NTC)
  • Check the wirings to thermistor and the PCB

F06- Motor tacho not detected, no movement on the drum

  • Check motor tachometer
  • Check wiring and connections to the motor and PCB
  • Check motor carbon brushes

F07 - Triac short circuit

  • Check electronic module

F08 - Heating element open circuit

  • Check continuity on heating element
  • Check relay (if fitted)
  • Check heating element wiring to PCB

F09 - Overflow

  • Check the amount of detergent being used to ensure that there has been no excessive foam
  • Check pressure chamber
  • Check pressure switch
  • Check wiring to pressure sensor

F10 - Motor control unit or motor thermal safety operated

  • Check connections to circuit board (PCB)
  • Check motor thermal cut out

F11 - Communications error

  • Check wiring between boards where more than one is fitted
  • Check electronic control units (PCB)

F12- Heater element short circuit

  • Check water heating element
  • Check relay if fitted
  • Check wiring to heating element and PCB connection

F13 - Dispenser circuit fault- normally door lock related

  • Check door interlock
  • Check wiring to door interlock and PCB connection

F14- EEPROM failure

  • Check electronic module (PCB)

F15 - Motor control unit error

  • Check electronic module (PCB)

F16 - Controller failure

  • Check electronic module (PCB)

F18 - Controller failure

  • Check electronic module (PCB)

F20 - Controller failure

  • Main Check electronic module (PCB)

F21 - Controller failure

  • Check electronic module (PCB)

F22 - Controller failure

  • Check electronic module (PCB)

FDL - Door lock error

  • Check door interlock
  • Check wiring to door interlock and PCB connection

FDU - Door unlock error

  • Check door interlock
  • Check wiring to door interlock and PCB connection




134 Responses to “How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors”

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  1. Yaakov says : Reply
    October 23, 2018 at 8:14 pm

    Hi
    I have a whirlpool awoe 8100
    Its says error F12. right at the beginning of all cycles even a 20 degree wash,
    Could it be anything besides for the heating element firstly because it shows the error immediately and the heating element should only switch on after a few minutes secondly a 20 degree wash the water is not even heated so there it shouldnt be going on at all.
    Also can you give some instructions as to where the heating element is on the machine and how to open it and change it.
    I understand some machines it is at the front and some its at the back. Is there a way to just open the front without opening it from the back.
    Thank you

  2. Dave lynam says : Reply
    November 12, 2018 at 9:23 pm

    Hi i have a whirlpool AWO/D 050 the service light is on it will fill with water and drain but drum wont go round ive gone through the test sequence but because it is not a digital readout how do i know whats wrong please … after test or trying to use red service light on and light on (rinse )and (rinse hold ) constantly on and start light flashing any ideas please thanks

    • Patrick says : Reply
      May 12, 2021 at 8:26 pm

      Hello. I am not an engineer but I experienced same fault on a Whirlpool washing machine with digital display. The LEDs you got mean error F06 (motor tacho fault).

  3. Piero says : Reply
    January 14, 2019 at 12:35 pm

    Hello my AWO8126 doesn’t rinse during the cicle, it doesn’t spin either. There is no message on the display. I changed brushes and door lock but nothing. Can you help me solve the problem?
    Thank you

  4. Rose says : Reply
    January 27, 2019 at 12:06 am

    Hello, I have a whirlpool washing machine: WFS1071BW

    The pump failed, so I ordered the right pump. Replaced it which was not too hard, ,it went well. The old pump had a burned part….not good!
    Now the washing machine does everything well except it does not switch on the pump?

    Can you help? Is there a fuse perhaps?

    You help is soooooooo welcome,

    Rose

  5. Garry says : Reply
    May 10, 2019 at 11:20 am

    Hi there I have a awo/d6528 with no lights lighting, I have checked the mains filter which has power output to the control board, so I am wondering is it a problem with the control board many thanks

  6. Lennox says : Reply
    May 26, 2019 at 11:20 am

    whirlpool AWOE 10149 859201565010. when I start the machine I can hear the door lock sound but after that neither does the water flow nor does the motor spin. I put the machine in test mode and got error code F22. Kindly help to fix the machine.

    • Reagan O Duenas says : Reply
      March 23, 2021 at 12:33 am

      F22 fault in whirlpool front load washer first check the water level switch open the top cover and you will see at the right side with hose going to the drum change pcb board from the back side if necessary… F22 is taking water problem….

  7. Peter Scott says : Reply
    August 7, 2019 at 10:40 am

    Hi – I have a Whirlpool AWO/D 4605 12NC 859233315102 and your video of the diagnostic mode was very informative, thank you. However, can you give me the chart that converts the LED indicators (when there is a fault condition) into the error codes that you describe. Many Thanks Peter

  8. Daniel says : Reply
    August 10, 2019 at 3:16 pm

    Hi, I have a whirlpool 4305 (same as in this post) and the service light is on along with the Wash, Rinse and the Spin/Drain lights… I don’t know what this means and all the manuals and tutorials are really confusing. Any chance you know what this means? Thanks in advance. Daniel

  9. Keane says : Reply
    August 13, 2019 at 6:21 pm

    Ran diagnostic on my whirlpool awod4605. it will drain but will not spin. Replaced the bushes still doing the same. The rinse light and rinse hold light stay on along with the service light. Any help will be greatly appreciated.

    Tia

  10. tony h says : Reply
    October 7, 2019 at 1:01 pm

    I have a whirlpool wwdc 6th sense. I has the service light ‘on’ shortly after the cycle starts. My washer doesn’t have the error code displayed. So guess I need to use the various lights. I go into diag mode but can’t find where the inventor of error light and there root cause ? thanks

  11. Ross Stuart says : Reply
    January 16, 2020 at 5:59 am

    Whirlpool WFS1273AW (12NC 461970411771) Test mode error code ‘002’? I had replaced the carbon brushes expecting all to be resolved but not to be. Please advise what error code ‘002’ means and what I should try to do next.

  12. Juan M. says : Reply
    February 21, 2020 at 6:06 pm

    I ran the diagnostic. No error codes. However, my machine stops between 9 and 11 minutes with red light showing. What next?

  13. Peter Roberts says : Reply
    April 8, 2020 at 12:33 pm

    I have an AWO D7114 which is excessively noisy during the spin cycle. I’ve rotated the drum by hand and it seems to move quite smoothly with no adverse noise, so I had a look inside and the drive belt and motor appear to be OK. I haven’t removed the springs or shock absorbers, but they also appear to be OK. I welcome any comments or suggestions you may have. Thanks in advance.

  14. Aleksander says : Reply
    April 22, 2020 at 11:36 am

    Hello,I have problem with model AWO D 45115,after testing is finished sometimes shows no problems ,no errors,sometimes after test is finished the 3 green lights are on.Second,third and fifth green light are on.So what is the problem,which part doesnt work?Do you have any idea?
    Thank you for your help!
    Aleksander

  15. Andrew says : Reply
    April 25, 2021 at 9:44 am

    Hello, I have Whirlpool AWO/D 6188 which I parked beside it will not just power on! Though it seem old, I had barely unboxed it some 4 years ago and it worked for less than 3 years.

    Is there any basic steps to at least turn it on to see if there was any error codes?

    Thanks.

  16. Mario rui lopes says : Reply
    May 16, 2021 at 5:33 pm

    Good morning, I have a Whirlpool 8018 6 sense washing machine, which reports error F13. I already changed the lock module and the error persisted. What could it be?

  17. David says : Reply
    August 15, 2021 at 11:03 am

    Hello, I have Whirlpool AWE 2316/1. AA800.
    Just service light red. Rinse and Spin/Drein light don’t work. And start light blinking.

  18. Mike B says : Reply
    August 26, 2021 at 3:31 am

    Hello… We have a Whirlpool AWOD 5726 washing machine and the red service has come on, we have gone through the diagnostic test sequence and no error codes have appeared on the display. As part of that test sequence does it test all the leads? for instance things such as “closed water valve” because that and a few others stay lit during the test sequence. The digital display does count up as each individual check is done which I assume is normal the display just shows rotating lines… Any help would be most appreciated…

  19. MartĂ­n says : Reply
    October 20, 2021 at 2:01 pm

    Lavarropas Whirlpool SILENCE AWO 8106, Como se hace para entrar al modo de fallo.?
    No posee estiqueta de número de serie o modelo está borrado.

  20. Pero says : Reply
    November 16, 2021 at 2:31 pm

    Pozdrav za tip mašine AWO/D 42115 imam problem, kod pranja izbaci vodu ali ne napravi centrifugu do kraja .Namještanjem točkića na oznaku centrifuge motor i pumpa se uključuju ali se ne povećava se broj okretaja bubnja više od 400 iako je namješteno na 900 okretaja i stalno se ponavlja radnja a ne završi program centrifuge. Hvala unaprijed na pomoći.

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