How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors

Whirlpool Washing Machine Error Fault Codes – FOO, FH, FA, FP, F5, F6, F7, F8, F9, F10, F11, F12, F13, F14, F15, F16, F18, F20, F21, F22, FDL, FDU

 

This video will show you how to enter your Whirlpool Washing Machine into test mode and diagnose the fault codes on AWO/D & AWD Series and general Whirlpool washing machines that may not relate to models sold outside Europe, especially models sold in the USA.

We are working on a Whirlpool, but this video is also good for Bauknecht, Fisher & Paykel, Ignis, Ikea, Laden, Maytag, Neutral & Philips models of washing machine.

How to Enter Test Mode Sequence

To enter the diagnostic/test mode sequence, you need to turn the dial to the DRAIN position, which is at eleven o´clock; then you must press the RESET button four times, within five seconds to enter the test mode sequence. (See video on this)
NOTE: this doesn´t always go in first time, so as soon as you turn the dial from the OFF position to the DRAIN position, you have 5 seconds to press the RESET button 4 times.

Once the machine as entered the test mode sequence you will see a series of flashing lights:
1 – The machine starts by checking if the door lock is working correctly;

2 – Then goes to a fill sequence where it will test each water valve individually – it will start filling the right hand compartment in the soap drawer, then switches over to the other water valve on the left hand compartment, after this, both water valves will be activated (fills all three compartments, including the fabric conditioner in the middle);

3 – Next it will test right hand rotation of the motor (clockwise), and left hand rotation of the motor (anticlockwise), while it´s also testing the NTC sensor and the heater element;

4 – The machine goes into empty cycle;

5 –Full test on the motor at maximum RPM

 To Exit Test Mode

 The machine will automatically exit the diagnostic/test mode sequence

After the test sequence if you find that you do need a part for your washing machine, you will need the full model number of the ID Plate, which you can normally find on the inside of the door frame or in the rear of the machine.

Sometimes you will need the 12 digit number, which is usually prefixed with 12NC in front of it, on some parts you will need both of these numbers, it might not be listed on the website because it is serial number dependent. (see picture on the left)

 

Please contact us with your full model number and 12 digit number, and we will help you find the part you need!

Or use the live chat and Paul will do the work for you!

Monday to Friday: 9am – 6pm (GMT)

 

 

 

 

 

 

 

 

 

 

Whirlpool AWO/D & AWD Series Washing Machine Fault Codes

F00 – Drain pump triac failure

• Check drainage pump or possible PCB failure
• Check drainage pump
• Check wiring

FH – No incoming water detected

• Check water supply and hose
• Check water valves
• Check pressure switch

FA – Aquastop failure

• Check Aquastop switch

FP – Failure to drain

• Check drainage pump filter for blockages
• Check blockage in the drain hose in waste system
• Check drainage pump
• Check pressure switch

F5 – NTC Sensor (thermistor) failure

• Check thermistor (NTC)
• Check the wirings to thermistor and the PCB

F6 – Motor tacho not detected, no motor action

• Check motor tachometer
• Check wiring and connections to the motor and PCB
• Check motor carbon brushes

F7 – Triac short circuit

• Check electronic module

F8 – Heating element open circuit

• Check continuity on heating element
• Check relay (if fitted)
• Check heating element wiring to PCB

F9 – Overflow

• Check the amount of detergent being used to ensure that there has been no excessive foam
• Check pressure chamber
• Check pressure switch
• Check wiring to pressure sensor

F10 – Motor control unit or motor thermal safety operated

• Check connections to circuit board (PCB)
• Check motor thermal cut out

F11 – Communications error

• Check wiring between boards where more than one is fitted
• Check electronic control units (PCB)

F12- Heater element short circuit

• Check water heating element
• Check relay if fitted
• Check wiring to heating element and PCB connection

F13 – Dispenser circuit fault- normally door lock related

• Check door interlock
• Check wiring to door interlock and PCB connection

F14- EEPROM failure

• Check electronic module (PCB)

Whirlpool EU Washing Machine Fault Codes

FH – No incoming water detected

• Check water supply
• Check water valves
• Check pressure switch

FA – Aquastop failure

• Check Aquastop switch

FP- Failure to drain

• Check drainage pump filter for blockages
• Check blockage in the drain hose in waste system
• Check drainage pump
• Check pressure switch

F05 – NTC Sensor (thermistor) failure

• Check thermistor (NTC)
• Check the wirings to thermistor and the PCB

F06- Motor tacho not detected, no movement on the drum

• Check motor tachometer
• Check wiring and connections to the motor and PCB
• Check motor carbon brushes

F07 – Triac short circuit

• Check electronic module

F08 – Heating element open circuit

• Check continuity on heating element
• Check relay (if fitted)
• Check heating element wiring to PCB

F09 – Overflow

• Check the amount of detergent being used to ensure that there has been no excessive foam
• Check pressure chamber
• Check pressure switch
• Check wiring to pressure sensor

F10 – Motor control unit or motor thermal safety operated

• Check connections to circuit board (PCB)
• Check motor thermal cut out

F11 – Communications error

• Check wiring between boards where more than one is fitted
• Check electronic control units (PCB)

F12- Heater element short circuit

• Check water heating element
• Check relay if fitted
• Check wiring to heating element and PCB connection

F13 – Dispenser circuit fault- normally door lock related

• Check door interlock
• Check wiring to door interlock and PCB connection

F14- EEPROM failure

• Check electronic module (PCB)

F15 – Motor control unit error

• Check electronic module (PCB)

F16 – Controller failure

• Check electronic module (PCB)

F18 – Controller failure

• Check electronic module (PCB)

F20 – Controller failure

• Main Check electronic module (PCB)

F21 – Controller failure

• Check electronic module (PCB)

F22 – Controller failure

• Check electronic module (PCB)

FDL – Door lock error

• Check door interlock
• Check wiring to door interlock and PCB connection

FDU – Door unlock error

• Check door interlock
• Check wiring to door interlock and PCB connection