NEW REPAIR GUIDES

FORGOT YOUR DETAILS?

AAH, WAIT, I REMEMBER NOW!

How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors

by / Wednesday, 15 April 2015 / Published in Repair Guides, Washing machines

Whirlpool Washing Machine Error Fault Codes – FOO, FH, FA, FP, F5, F6, F7, F8, F9, F10, F11, F12, F13, F14, F15, F16, F18, F20, F21, F22, FDL, FDU

 

This video will show you how to enter your Whirlpool Washing Machine into test mode and diagnose the fault codes on AWO/D & AWD Series and general Whirlpool washing machines that may not relate to models sold outside Europe, especially models sold in the USA.

We are working on a Whirlpool, but this video is also good for Bauknecht, Fisher & Paykel, Ignis, Ikea, Laden, Maytag, Neutral & Philips models of washing machine.

How to Enter Test Mode Sequence

To enter the diagnostic/test mode sequence, you need to turn the dial to the DRAIN position, which is at eleven o´clock; then you must press the RESET button four times, within five seconds to enter the test mode sequence. (See video on this)
NOTE: this doesn´t always go in first time, so as soon as you turn the dial from the OFF position to the DRAIN position, you have 5 seconds to press the RESET button 4 times.

Once the machine as entered the test mode sequence you will see a series of flashing lights:
1 - The machine starts by checking if the door lock is working correctly;

2 - Then goes to a fill sequence where it will test each water valve individually – it will start filling the right hand compartment in the soap drawer, then switches over to the other water valve on the left hand compartment, after this, both water valves will be activated (fills all three compartments, including the fabric conditioner in the middle);

3 - Next it will test right hand rotation of the motor (clockwise), and left hand rotation of the motor (anticlockwise), while it´s also testing the NTC sensor and the heater element;

4 - The machine goes into empty cycle;

5 -Full test on the motor at maximum RPM

 To Exit Test Mode

 The machine will automatically exit the diagnostic/test mode sequence

After the test sequence if you find that you do need a part for your washing machine, you will need the full model number of the ID Plate, which you can normally find on the inside of the door frame or in the rear of the machine.

Sometimes you will need the 12 digit number, which is usually prefixed with 12NC in front of it, on some parts you will need both of these numbers, it might not be listed on the website because it is serial number dependent. (see picture on the left)

Enter test mode turn dial from OFF position to DRAIN on Whirlpool washing machine

Enter test mode turn dial from OFF position to DRAIN on Whirlpool washing machine

 

Press RESET button 4 times on Whirlpool Washing Machine

Press RESET button 4 times on Whirlpool Washing Machine

 

Test mode sequence initiates flashing lights appear on Whirlpool washing machine

Test mode sequence initiates flashing lights appear on Whirlpool washing machine

 

Whirlpool washing machine Error Code F13,FDL,FDU

Whirlpool washing machine Error Code F13,FDL,FDU

 

Whirlpool washing machine Error Code FH

Whirlpool washing machine Error Code FH

 

Whirlpool washing machine Error Code F6

Whirlpool washing machine Error Code F6

 

Whirlpool washing machine Error Code F8,F12

Whirlpool washing machine Error Code F8,F12

 

Whirlpool washing machine Error Code F5

Whirlpool washing machine Error Code F5

 

Whirlpool washing machine Error Code FP,F00

Whirlpool washing machine Error Code FP,F00

 

Whirlpool washing machine Error Code F6,F7,F06,F07

Whirlpool washing machine Error Code F6,F7,F06,F07

 

Whirlpool AWO/D & AWD Series Washing Machine Fault Codes

F00 - Drain pump triac failure

  • Check drainage pump or possible PCB failure
  • Check drainage pump
  • Check wiring

FH - No incoming water detected

  • Check water supply and hose
  • Check water valves
  • Check pressure switch

FA - Aquastop failure

  • Check Aquastop switch

FP - Failure to drain

  • Check drainage pump filter for blockages
  • Check blockage in the drain hose in waste system
  • Check drainage pump
  • Check pressure switch

F5 - NTC Sensor (thermistor) failure

  • Check thermistor (NTC)
  • Check the wirings to thermistor and the PCB

F6 - Motor tacho not detected, no motor action

  • Check motor tachometer
  • Check wiring and connections to the motor and PCB
  • Check motor carbon brushes

F7 - Triac short circuit

  • Check electronic module

F8 - Heating element open circuit

  • Check continuity on heating element
  • Check relay (if fitted)
  • Check heating element wiring to PCB

F9 - Overflow

  • Check the amount of detergent being used to ensure that there has been no excessive foam
  • Check pressure chamber
  • Check pressure switch
  • Check wiring to pressure sensor

F10 - Motor control unit or motor thermal safety operated

  • Check connections to circuit board (PCB)
  • Check motor thermal cut out

F11 - Communications error

  • Check wiring between boards where more than one is fitted
  • Check electronic control units (PCB)

F12- Heater element short circuit

  • Check water heating element
  • Check relay if fitted
  • Check wiring to heating element and PCB connection

F13 - Dispenser circuit fault- normally door lock related

  • Check door interlock
  • Check wiring to door interlock and PCB connection

F14- EEPROM failure

  • Check electronic module (PCB)

Whirlpool EU Washing Machine Fault Codes

FH - No incoming water detected

  • Check water supply
  • Check water valves
  • Check pressure switch

FA - Aquastop failure

  • Check Aquastop switch

FP- Failure to drain

  • Check drainage pump filter for blockages
  • Check blockage in the drain hose in waste system
  • Check drainage pump
  • Check pressure switch

F05 - NTC Sensor (thermistor) failure

  • Check thermistor (NTC)
  • Check the wirings to thermistor and the PCB

F06- Motor tacho not detected, no movement on the drum

  • Check motor tachometer
  • Check wiring and connections to the motor and PCB
  • Check motor carbon brushes

F07 - Triac short circuit

  • Check electronic module

F08 - Heating element open circuit

  • Check continuity on heating element
  • Check relay (if fitted)
  • Check heating element wiring to PCB

F09 - Overflow

  • Check the amount of detergent being used to ensure that there has been no excessive foam
  • Check pressure chamber
  • Check pressure switch
  • Check wiring to pressure sensor

F10 - Motor control unit or motor thermal safety operated

  • Check connections to circuit board (PCB)
  • Check motor thermal cut out

F11 - Communications error

  • Check wiring between boards where more than one is fitted
  • Check electronic control units (PCB)

F12- Heater element short circuit

  • Check water heating element
  • Check relay if fitted
  • Check wiring to heating element and PCB connection

F13 - Dispenser circuit fault- normally door lock related

  • Check door interlock
  • Check wiring to door interlock and PCB connection

F14- EEPROM failure

  • Check electronic module (PCB)

F15 - Motor control unit error

  • Check electronic module (PCB)

F16 - Controller failure

  • Check electronic module (PCB)

F18 - Controller failure

  • Check electronic module (PCB)

F20 - Controller failure

  • Main Check electronic module (PCB)

F21 - Controller failure

  • Check electronic module (PCB)

F22 - Controller failure

  • Check electronic module (PCB)

FDL - Door lock error

  • Check door interlock
  • Check wiring to door interlock and PCB connection

FDU - Door unlock error

  • Check door interlock
  • Check wiring to door interlock and PCB connection




134 Responses to “How to enter test mode on Whirlpool AWO/D & AWD Series Repair Faults & Test Errors”

« Older Comments
Newer Comments »
  1. Kelvin says : Reply
    March 9, 2016 at 2:19 pm

    Hi Paul,
    Do you have the PCB of AWO 3161.
    Thanks
    Kelvin

    • Ferdinando Brito says : Reply
      August 13, 2016 at 6:56 pm

      Hi Kelvin,

      Unfortunately none of our suppliers have it. Even it they did the price would be ridiculous. The cheapest way to get a board, would be to buy a cheap machine on ebay with a bad drum, or other fault but good electronics and use it for spares.

      Regards,
      Ferdinando

  2. David says : Reply
    March 10, 2016 at 9:15 am

    i have a Whirlpool Washing machine Model AWOE 57100 and it shows with error F12. Is it a heating element problem? How can i fix that problem?

  3. Larsa says : Reply
    April 17, 2016 at 6:01 pm

    Hi! i have a Whirlpool awe 2316, and it stops sometimes when it will rinse, can it be a Dirty detergent module ?

    Or is it a Dirty soleniodvalve ?

    Any idea?

  4. Eduardo says : Reply
    April 27, 2016 at 9:35 pm

    Hi Mr Paul, i have AWO/D 6110 and Display is “dead” what i need to do???

  5. luky75 says : Reply
    May 4, 2016 at 1:19 pm

    Hi,
    why the lnk304pn circuit is damge frequently?
    i change the the R020, L2, capacitors, diodes.

  6. Paul Clarkson says : Reply
    May 19, 2016 at 10:32 pm

    Hi, I’m getting an error code of F06. I have run the diagnostic test and everything worked fine the first time. I run it for a second time and F06 come up. I know the motor is working so could it be my carbon brushes? I have taken the motor apart and they don’t seem that worn down… The machine is a good 7-8 years old though. Thanks in advance.

  7. Declan says : Reply
    May 22, 2016 at 10:32 am

    Hi Paul
    Can you tell me where i can find the meaning of the leds and there is no digital display on my washng machine. the model is whirlpool awo/d7120. Ive got 5 led lit aswell as the service light

  8. Jun says : Reply
    June 2, 2016 at 6:36 am

    I have a Whirlpool washer, model AWO/D050 that’s completely dead while main power supply is ok, i tried and tested the fuse ok, checked for continuity on the power cable ok. Tried to replaced the filter capacitor but washer is still dead. Could it be the door lock that needs replacement? Thanks in advance for any advice.

  9. Liliana says : Reply
    June 13, 2016 at 6:00 pm

    I have Whirlpool Washing Machine Model AWO/C 7010 and I have an error code F23.How to repair my washing machine.Thanks.

  10. Deepak jain says : Reply
    June 19, 2016 at 2:00 am

    Having washing machine model 31122 showing eror 551 kindly help

  11. Marcel says : Reply
    June 19, 2016 at 5:28 pm

    Please test mode Diagnostic Whirlpool AWM 6122, Thanks

  12. Lynn says : Reply
    June 24, 2016 at 10:30 am

    Hi I have a Candy Grand washing machine and drum is not moving at all. On switching on fills with water but then nothing happens, so have to put it on drain to get rid of water. I have checked belt but no problem there. Any advice would be gratefully received, thanks.

  13. Bane says : Reply
    June 26, 2016 at 3:58 pm

    Hi §§§Please HELP!!!
    I have AWOD63135 ;;; water leaking from the back side of drum… leaking when fiiling ,even when i splash litle water directli inside the drum,leaking start… and I dont see the level near the drum line;;; hoses ok,pump ok;;;
    THX in andvance for repo…

  14. Josh says : Reply
    June 28, 2016 at 9:07 am

    I have a AWO/D AS148 and I dont know how to go into test mode

  15. Tech00 says : Reply
    June 28, 2016 at 8:32 pm

    F9 fault stopping after 2 min in does the pressure switch play up that much or I looking suds and blockage… Tech

  16. Siv says : Reply
    July 6, 2016 at 8:14 pm

    Hi. Anybody who can tell me what is wrong with my Whirlpool AWOEco9764. It stopped in the middle of a program and now the display is just black and I cant get it started whatever i do. I have tried just about everything. Hope someone have a idea for me.

  17. michal says : Reply
    July 10, 2016 at 9:40 am

    Dear Paul, can yoh help me with error on machine AWO/D 41105? When it turn on it fill in water without problem. After it should start to turn around but it doesn’t. It make only half circle and nothing else-signalize error with red diode. Motor is in good condition, brushes as well. May it be tacho problem or centr unit fault? Thank you so much!

  18. pang says : Reply
    July 18, 2016 at 1:42 am

    error code f08,

    where is heating elements or relay ?
    how to test if the main pcb is functioning ?

    Thank you.

  19. Alberto says : Reply
    July 28, 2016 at 9:14 am

    Hi Paul

    I have a problem with a awo/d 6109

    When its is near to finish, its block and the the second, third and fifth lights is on, the blocked door is light on too and the start light is on-off-on,…

    If i power off the machine and power on again, after a time, the problem dissapear and the machine is ready for a new service

    Sorry for my english and many thanks

  20. Kat says : Reply
    July 31, 2016 at 8:37 am

    Hi Paul,

    My AWO/D 5706/S has stopped working. The last time it worked I had to use the spin cycle a couple of extra times after the wash and now, whichever wash I try to set it to, the timer says it has around 23 mins instead of around 2 hours, and it won’t start. I went into test mode sequence and it’s saying error code F13 which apparently means an issue with the door lock? Can you advise me as to what to do about it? I assume there will be further problems after that too but I guess it can’t diagnose the rest until it gets past the first one. No idea what to do or how this has happened – coule it have been damaged by a power surge?

    Thanks,
    Kat

« Older Comments
Newer Comments »
24h technical help answers

Questions on faults in the comments will not be answered. Please use the contact us form instead.

TOP