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Hoover Condenser Tumble Dryer DNCD913BB-80 err 15

by / Friday, 29 January 2021 / Published in

Keeps flashing up err15 code. tried unplugging for 10 mins but doesn't clear error so think I need to do a reset but dont know where the reset switch is located. I think it has tripped due to me not emptying/cleaning the condensor unit recently because when I checked the unit it was pretty full of fluff and also feathers/down that had come off a duvet cover being used on a new feather duvet so I assume it has caused it to overheat and trip the sensor??? Can you jut tell me how to do the reset so I can eliminate that as the reason?? many thanks.

karen

Paul answers

I will try and help with your Hoover Condenser Tumble Dryer DNCD913BB-80 problem.

Unfortunately a Hoover/Candy tumble dryer flashing error 15 is a sign of problems with the PCB. If it is something simple as a capacitor you might have a go at replacing it if you feel comfortable with a soldering iron, otherwise if it is the program chip you will definitely have to replace the board to get over this error. The programmes pcb for your specific mode is part number 49033739. I've also included down below the schematics for your model and the parts list for future reference.

 

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Common Hoover Condenser Tumble Dryer DNCD913BB-80 faults with links to the right repair guide

I have included a lot of videos in the links below on these tumble dryers to assist you in repairing your tumble dryer; I have also included an exploded diagram of your machine with all the parts that you need listed below that just click on the relevant and it will take you to a search result

  1. No heat

This is the most common fault on tumble dryers.

Vented dryers: this can be a fault with the thermostats, heater, or on some occasions, it might be the timer or the relay on the printed circuit board.

Condensor dryers: this might be any of the above but you also have a condenser plate that collects the water and then is either pumped to the collection tray or flows into a tank. Check pump unit and float switches.

Heat pump dryers: these are much more complicated they use a refrigeration prosses to heat the cloths and use the cooling side to condense the water for collection. Check compressor is running, check NTC sensors and check filters, and also that it has the right amount of refrigeration gas (normally only done by an engineer)

  1. Drum not turning

This will stop the dryer from drying. You may have to replace a faulty belt or in other cases, look at the motor, motor capacitor, or the jockey wheels. Again there are relays on printed circuit board types that can go faulty.

  1. Not starting

Whilst, not a common problem, you may have a faulty door switch, starter relay if fitted, or can be start button or PCB.

  1. Noisy Machine

This is usually caused by faulty bearings, jockey wheels or worn felt pads. The motor can get dust build up in the bearings, also the fan blades can distort in shape and make noise rubbing the housing.

  1. Water leaks.

This can be a simple as the water tank (in a condenser tumble dryer) has not been emptied, or not placed back into the housing correctly. The condenser plate can need cleaning. The pump unit might not be working. Or the ducting system can be clogged with fluff etc. See servicing tumble dryer.

  1. Tumble dryer reports a fault code or error code.

Error codes can be on the display or given in certain lights flashing sequences. Tumble dryer fault codes are not universal but may only point you or an engineer in the right direction they are not 100% accurate they are only that for guidance. Your owner’s manual may help you identify the problem and even suggest a fix. In other cases, you’ll need an engineer to trace the fault. Don’t be tempted to ignore a fault code, even if the dryer seems to be functioning normally. Some codes are ‘early warning signs’ and fixing the machine at an early stage could save you time and money in the long run.Contact us with the full model number and detailed description 

If you need any further assistance please feel free to contact me​. all the best Paul​.

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Paul Charmbury
Appliances Engineer
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Match your part for Hoover Condenser Tumble Dryer DNCD913BB-80 and use reference number in list below and click on the link to your part

Reference Part Number Description
10 40009430 Timer/select. knob
31 40009413 Control panel
48 40005335 R/H side frame
48a 40005337 L/H side frame
49 40005333 Top rear frame
49g 41041380 Trade mark plate
51 40005221 Work top
60 40009040 Hinge
63 40006231 Door glass
67 40009436 Door with trim
77 40004062 Rear panel
79 40002885 Foot
82 40009192 Door panel
88 40009429 Front panel
131a 92470020 Hose clip
151h 41033178 selector 12 settings
152 40009432 Switch assy
153 28375043 Pressure switch
157 41042977 Harness
161 40005021 Pump
164 91200489 Anti jamming filter radio
171 40008345 Main motor
202 40009120 Drum
205 40006362 Drum shaft assy
219 21446068 Bolt
229 24721202 Circlip
230 40004306 Bearing clamp
271 40005393 Door gasket
292 40001012 Drive belt
318 49033739 Electronic control PCB programmed
318a 40009035 Electronic pcb - Not programmed
440a 46004464 Scroll seal
442 40009278 Fan
442a 40001069 Rear fan
443 41037151 Thermostat
448 40005010 Heater
461h 41014595 drying probe seal
491c 91200201 Mains cable x UK
494 40009112 Red window
520 40006928 Door coupler
607 40006220 Pin for hinge
631 40006586 Stopper
643a 41041381 Handle plate - profile
647 40008382 Water condenser
671 03610428 Washer
690 40006246 Rear sealing felt
690a 40004577 Rear cover seal
696 40006820 Heater support
697 40003226 Heater support disk
706 40009164 Front ring assembly
707 40005584 Filter for carter
727 40004816 Gasket
728 40006251 Gasket
731b 40006360 Flow pipe (Water drain)
731c 40009075 Water Delivery Pipe
734 40007792 Container
738 40004817 Gasket
745 40009339 Kickplate assy
748 03320032 Tube
755 40007362 Cover
755a 40007506 Fan insert
756 23715194 Spring
757 40003315 Gasket
763b 40003319 Water rear duct gasket
763d 40005020 Reservoir top cover
764 40004815 Gasket
766 40008549 Water container assy
766b 40005440 Water container front cover
777 40004157 Heater gasket
797 40004610 Beltightening pulley
799 40001026 Belt tighteningb spring
804 40009167 Hinge fixing upper bracke
819 40009121 Drum scowel
822 40009437 Innerdoor assy
826 40004091 Door hook
835 40004307 Drum support wheels
840 40010626 Float assy
998 40009233 Eeprom file
1004 40005153 Flow restrictor
1017 41022106 NTC probe
1026 40007831 Front felt
1037 40006632 Water filter

full list of spare parts for Hoover Condenser Tumble Dryer DNCD913BB-80

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