Hotpoint Washing Machine HTB721PUK Dropped Drum
Drum has dropped inside the housing and has a lot of play. Will not spin, just grinds along so I think it's the bearings, but I can't find my model number on the list of any bearings. Do you have any for this model please? Many thanks.
Adam Jones
I will try and help with your Hotpoint Washing Machine HTB721PUK problem
If the drum has dropped inside the machine and either the spider or the bearings have collapsed as you will see you in the exploded diagram below, I'm sorry to tell you that Your washing machine has a sealed drum this means you have to replace the whole unit there is no way of splitting the drum to change the bearings I have also included a link to show you what the manufacturers are doing.
welded drums why you can’t change the bearings
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Common washing machine faults with links to the right repair guide
- The machine won’t fill with water
Make sure the door is properly closed, check that inlet hoses are clear and not kinked and that the water supply is connected and functioning. Water valve may be faulty See our video on water valves
- The drum doesn’t turn
There are a number of things that can cause this, including worn carbon brushes, drive belt problems, or a faulty motor or control unit PCB. On new machines with 3 phase motors or inverter motors, they get a lot of control board faults
- The machine stops mid-cycle
This generally means that the timer, thermostat, or heater had failed. The washing machine may stop due to these faults or the water rinse valve may be faulty or the machine has not emptied the water out of the drum in an allocated period of time.
- The washing machine is noisy
A rattle, while the drum is moving, could be due to something stuck in the drum, coins and bra wires are common culprits. You may be able to remove the drum paddles to get to the offending item or remove the sump hose or heater. It’s also worth checking the drain filter to make sure that’s clear. A noisy washing machine may also indicate failed or worn bearings or drum spider. Try turning the drum by hand when the machine is empty. If you hear a rumbling noise or can feel ‘play’ in the drum, it’s likely that the bearings need replacing. You can also get drum spring or shock absorber problems.
- Water not draining from the washing machine
This usually means there’s a blockage in the drainage filter, or the pump itself has failed. The first thing you’ll want to do is empty the water so you can rescue your laundry. Pull out the drain hose, pop it into a bucket and let gravity do the work. Also, check the sump hose and waste pipe if fitted to a sink unit the problem can also be the connection.
- The washing machine won’t spin
Problems with the spin cycle are relatively common washing machine faults, if your machine knows there is water still in the drum it will not allow the drum to spin it must empty in an allocated period of time. The good news is that they’re generally relatively inexpensive and simple to fix. Balance sensors will override the cycle if the clothes are unevenly distributed and could cause the machine to vibrate. This can happen if you’ve overloaded the washer, or if you’re trying to spin just a few items. Try reloading light loads or removing a few items from heavy ones. If this fails, motor carbon brushes may need to be replaced. On new machines with 3 phase motors or inverter motors, they get a lot of control board faults
- The door won’t open
This will usually be due to water not draining, or a faulty door lock. Drain manually as above. If that doesn’t fix the problem you may be able to remove the top of the machine and release the lock from the inside see videos.
- Clothes smell bad
If you always use low-temperature washes and biological detergents you could have a build-up of bacteria or even mold in the machine. Try running a hot empty wash once a week. You should also clean out the soap dispenser regularly, and leave the machine door open to air after you’ve removed the washing.
- The washing machine is damaging clothes
Tears in clothes indicate foreign bodies in the machine or damage to the drum.
10.The washing machine is constantly filling with water
the machine is siphoning or water valve is leaking
11.The machine reports a fault code or error code
Error codes can be on the display or given in certain lights flashing sequences. Washing machine fault codes are not universal but may only point you or an engineer in the right direction they are not 100% accurate they are only that for guidance. Your owner’s manual may help you identify the problem and even suggest a fix. In other cases, you’ll need an engineer to trace the fault. Don’t be tempted to ignore a fault code, even if the machine seems to be functioning normally. Some codes are ‘early warning signs’ and fixing the machine at an early stage could save you time and money in the long run. Contact us with the full model number and detailed description
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How to replace your washing machine motor on Hotpoint, Creda, Etc early models only
Match your part for Hotpoint Washing Machine HTB721PUK and use reference number in list below and click on the link to your part
Reference | Part Number | Description |
---|---|---|
000 | C00220382 | GUARANTEE CARD HOTPT |
001 | C00194611 | SCREW PL28 9.5X50 TM TFR T40 TAZD34 |
001 | C00194612 | SCREW 11.3 X 50 TESTFLMG |
001 | C00259581 | Washing Machine Supply Cable |
001 | C00305803 | DISPLAY LED 2M STBY VP BUZZER PTH |
003 | C00119110 | Washing Machine Upper Counterweight |
003 | C00297770 | PUSHBUTTON WHITE ON/ OFF PW HA CLASSIC |
004 | C00091775 | Washing Machine Drain Hose |
004 | C00141682 | ANCHORAGE BUSH |
004 | C00255148 | LIGHT GUIDE OPTION |
005 | C00145754 | Washing Machine Drum Suspension Spring |
005 | C00289362 | Washing Machine Linear Pressure Switch |
005 | C00508226 | PUSHBUTTON WHITE STA RT/PAUSE H/A GW |
006 | C00145181 | Washing Machine Drum And Tub |
006 | C00255147 | LIGHT GUIDE STATUS |
007 | C00092155 | Washing Machine Door Seal Front Retainer |
007 | C00255480 | OPTION BUTTONS (LED) |
008 | C00111416 | Washing Machine Door Seal |
008 | C00091882 | PIVOT PIN |
008 | C00283624 | Washing Machine Fabric Conditioner Cover |
009 | C00092156 | Washing Machine Door Seal Front Retainer |
009 | C00305922 | CONSOLE HTB 721 P (U K) |
009 | C00307210 | BRAILLE CONTROL HTB721P |
010 | C00145205 | Washing Machine Front Counterweight |
010 | C00283631 | Washing Machine Soap Dispenser Drawer |
010 | C00292303 | WASH TIMER KNOB PW L ED14+2 |
011 | C00092412 | HOSE CLAMP |
011 | C00092172 | OKO BALL |
011 | C00259847 | OPTION KNOB |
012 | C00094908 | HOSE CLAMP |
012 | C00144077 | Washing Machine Pressostat Pipe |
012 | C00259843 | Washing Machine Door Frame And Glass |
013 | C00259409 | Washing Machine Door Handle |
013 | C00386630 | OUTLET HOSE |
014 | C00094908 | HOSE CLAMP |
014 | C00116552 | Washing Machine & Tumble Dryer Plinth |
015 | C00533119 | REMOVABLE WASHING PA DDLES EVO 52-62 T1.8 |
015 | C00296866 | Washing Machine Foot |
016 | C00083828 | Washing Machine Foot Spring |
017 | C00064550 | DRAIN HOSE HOLDER |
017 | C00064755 | DRAIN HOSE COLLAR |
018 | C00280757 | Washing Machine Expansion Peg |
019 | C00065152 | NUT ROMOB M6X20X1 |
020 | C00085194 | Washing Machine Door Interlock |
020 | C00065185 | Washing Machine Bolt |
021 | C00507912 | REAR COVER - WHITE G W RADOM. |
021 | C00270717 | DRUM PULLEY |
022 | C00143260 | Washing Machine Drum Pulley Bolt |
023 | C00144656 | Washing Machine Drive Belt |
023 | C00144846 | BELT H8 1194 J6 |
024 | C00254619 | HINGE |
024 | C00282341 | DRAIN PUMP 220-240V 50HZ ASKOLL FLAP |
024 | C00379313 | HOSE DISPENSER TO TA NK |
025 | C00141663 | MOTOR |
025 | C00256725 | SCREW M4 X 16MM HINGE |
025 | C00309597 | Washing Machine Shock Absorber Kit |
026 | C00094744 | MOTOR BOLT |
026 | C00112735 | CAP SERIAL PORT |
027 | C00279904 | HEATING ELEMENT 1700 W IRCA |
028 | C00083915 | Washing Machine Heating Element Sensor |
028 | C00267085 | CABINET WHITE STAND. PW EVOII RADOM. |
030 | C00299017 | MODULE ARC. 2.75 COL L.BASE BP PTC +ST.BY |
030 | C00306745 | MODULE ARC2.75 COLL. BASE PTC STBY HW ED5 |
031 | C00145769 | Transit Bolt |
032 | C00116550 | WORKTOP - WHITE(PW) 595 X 522 MM AVL |
034 | C00046667 | WIRING STOP |
035 | C00141387 | CLAMP |
035 | C00283632 | HOPPER COVER STD MAR GHERITA 2 |
035 | C00300796 | AS.DIS.INT.H2O 1EV A RI. CL. MAXI VERPOL |
036 | C00110333 | Washing Machine Fill Valve |
037 | C00005572 | Washing Machine Mains Inlet Hose Washer |
037 | C00255691 | NEON LENS |
038 | C00005781 | Washing Machine & Dishwasher Inlet Hose Filter |
039 | C00003070 | Washing Machine & Washer Dryer Fill Hose |
040 | C00064534 | SEAL VALVE - DISPENSER TO |
041 | C00267092 | ELECTROVALVE SUPPORT 1 EV |
042 | C00259947 | WIRING EARTH |
042 | C00266861 | WIRING EVP EVL NTC MODULE J005 |
042 | C00271408 | WIRING HEATING ELEME NT-FILTER MODULE J01 |
042 | C00274610 | WIRING WASH MOTOR MOD J9 (6/7WAY PLUG) |
042 | C00287393 | WIRING COMUNIC. DISP LAY |
042 | C00291576 | WIRING PRESSURE SWIT CH ARCADIA 2 JE8 |
042 | C00629218 | WIRING DOOR LOCK+DRA IN PUMP NEW |
043 | C00092348 | SELFTAPPING SCREW EARTH CONTINUITY |
045 | C00305921 | CARD HTB721PUK 32KB SW 87862570000 |
045 | C00308610 | CARD HTB721PUK 32KB SW 87862570300 |
046 | C00272306 | Smart Card Reader |
999 | C00091904 | CABLE CLAMP |
999 | C00220385 | WARRANTY APPL CARD |