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Hoover Tumble Dryer DXC9TCG-80 E21

by / Tuesday, 26 January 2021 / Published in

Hi, I went through info on this error. Condenser and filter are clean and dry. When starting cycle it spins for 5 minutes and then stops and shows e21 error. In those 5 minutes it doesn't get any warmer (heater faulty?)Looking to hearing from you.Thank you and regards

Kamil

Paul answers

I will try and help with your Hoover Tumble Dryer DXC9TCG-80 problem.

 

On this condenser tumble dryer, you want to be looking at the heating system and also the pump if  any of these are causing a problem e21 might appear,  I have added some videos below to assist you in your repair and also an exploded diagram of the machine,  the first thing I would check is the two thermostats on the top of the heater and also make sure that the heating elements have got continuity on both sides

 

 

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Common Hoover Tumble Dryer DXC9TCG-80 faults with links to the right repair guide

I have included a lot of videos in the links below on these tumble dryers to assist you in repairing your tumble dryer; I have also included an exploded diagram of your machine with all the parts that you need listed below that just click on the relevant and it will take you to a search result

  1. No heat

This is the most common fault on tumble dryers.

Vented dryers: this can be a fault with the thermostats, heater, or on some occasions, it might be the timer or the relay on the printed circuit board.

Condensor dryers: this might be any of the above but you also have a condenser plate that collects the water and then is either pumped to the collection tray or flows into a tank. Check pump unit and float switches.

Heat pump dryers: these are much more complicated they use a refrigeration prosses to heat the cloths and use the cooling side to condense the water for collection. Check compressor is running, check NTC sensors and check filters, and also that it has the right amount of refrigeration gas (normally only done by an engineer)

  1. Drum not turning

This will stop the dryer from drying. You may have to replace a faulty belt or in other cases, look at the motor, motor capacitor, or the jockey wheels. Again there are relays on printed circuit board types that can go faulty.

  1. Not starting

Whilst, not a common problem, you may have a faulty door switch, starter relay if fitted, or can be start button or PCB.

  1. Noisy Machine

This is usually caused by faulty bearings, jockey wheels or worn felt pads. The motor can get dust build up in the bearings, also the fan blades can distort in shape and make noise rubbing the housing.

  1. Water leaks.

This can be a simple as the water tank (in a condenser tumble dryer) has not been emptied, or not placed back into the housing correctly. The condenser plate can need cleaning. The pump unit might not be working. Or the ducting system can be clogged with fluff etc. See servicing tumble dryer.

  1. Tumble dryer reports a fault code or error code.

Error codes can be on the display or given in certain lights flashing sequences. Tumble dryer fault codes are not universal but may only point you or an engineer in the right direction they are not 100% accurate they are only that for guidance. Your owner’s manual may help you identify the problem and even suggest a fix. In other cases, you’ll need an engineer to trace the fault. Don’t be tempted to ignore a fault code, even if the dryer seems to be functioning normally. Some codes are ‘early warning signs’ and fixing the machine at an early stage could save you time and money in the long run.Contact us with the full model number and detailed description 

If you need any further assistance please feel free to contact me​. all the best Paul​.

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Paul Charmbury
Appliances Engineer
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Match your part for Hoover Tumble Dryer DXC9TCG-80 and use reference number in list below and click on the link to your part

Reference Part Number Description
10 40009129 Timer/select. knob
31b 40011382 Control panel with Sensor
48 40010677 R/H side frame
48a 40010678 L/H side frame
49 40004597 Top rear frame
49g 41041380 Trade mark plate
51 40004601 Work top
60 40009145 Hinge
63 40005026 Door glass
67 40010075 Door with trim
77 40004062 Rear panel
79 40002885 Foot
82 40010076 Door panel
88 40008589 Front panel
131a 92470020 Hose clip
135 40004935 Water valve
136 40004933 Water container valve
152a 40010529 Light guide support
156 41039164 Capacitor 7 MF
157 40011135 Harness
164 91200489 Anti jamming filter radio
171 40008460 Main motor
202 40009120 Drum
205 40006362 Drum shaft assy
218 03210179 Bearing
225a 40009736 Gasket
229 24721202 Circlip
230 40004306 Bearing clamp
271 40005813 Door gasket
292 40001012 Drive belt
318b 49040253 Electronic control PCB - NFC -Programmed
318c 49041739 Electronic NFC pcb - Not programmed
442 40009278 Fan
442a 40009379 Rear fan
443 40011108 Thermostat
448 40005010 Heater
448 40013366 Heater
448 40015910 Heater
461h 41014595 drying probe seal
491c 91200201 Mains cable x UK
494d 40010528 Light Guide - Digital Display
520 40006928 Door coupler
631 03730696 Stopper
643a 41041381 Handle plate - profile
647 40008382 Water condenser
657 41018444 Bracket
671 03610428 Washer
690 40006246 Rear sealing felt
690a 40004577 Rear cover seal
690c 40010756 Seal motor/water duct
696 40006820 Heater support
697 40003226 Heater support disk
707 40005584 Filter for carter
727 40004816 Gasket
728 40006251 Gasket
734 40007361 Container
738 40004817 Gasket
745 40009144 Kickplate assy
755 40007362 Cover
755a 40007363 Fan insert
756 23715194 Spring
757 40003315 Gasket
763b 40003319 Water rear duct gasket
763d 40008359 Reservoir top cover
764 40004815 Gasket
766 40006390 Water container assy
777 40004157 Heater gasket
797 40004610 Beltightening pulley
799 40001026 Belt tighteningb spring
806 40009170 Upper hinge sleeve
807 40009171 Lowen hinge sleeve
819 40009121 Drum scowel
822 40009955 Innerdoor assy
826 40004091 Door hook
835 40004307 Drum support wheels
840a 40008358 Floating
840b 41041353 Microswitch
998a 40011383 Eeprom File NFC
999 41045070 Electrical diagram
1017 41022106 NTC probe
1026 40007831 Front felt

full list of spare parts for Hoover Tumble Dryer DXC9TCG-80

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