Hoover Heat Pump Tumble Dryer DXH10A2TCE-80 Can’t run the self diagnosis

• Open the porthole door and visually check that the TUB IS EMPTY, close the porthole

door.

• Starting from the OFF position, turn the knob clockwise to the second program as shown

in picture 2 for Candy version and in picture 3 for Hoover version.

• Within 3 seconds, press the key with Ref. 1 in pictures 4 & 5. Only in cases where the

model has a display the number 888 will show (all the leds are lit up).

• Press the Start key, in cases the model has a display the last three Eeprom code figures

will be shown on the electric module.

• In cases where the model has a display press in sequence keys 2, 3, 4 and 5 while in

case of a led model press in sequence keys 2 and 3.

• After last key has been pressed the test routine procedure will start.

Be aware of the key sound and leds that turn off every time a key is pressed because it

means that the keys are working correctly.

At the end of the test, if all the LEDs are flashing or the display shows the last three digits of

the Eeprom where a display is present, this means that the test has completed normally.

Open the porthole door to stop the drum rotation, this gives the opportunity to check that the

micro switch works correctly. Turn the knob to the OFF position.

3) Description of the steps of the test routine

Phase 1: The drum rotates clockwise and on the appliance with a display it shows the text “riG”.

In case of a heat pump appliance both motor and compressor are checked, note the

multimeter will increase from about 1.6A (Compressor absorption + Motor absorption).

In case of an heater appliance both motor and heating elements are checked, note the

multimeter will increase from about 8.9A (Compressor absorption + Motor absorption).

Phase 2: Checks the drum rotates anticlockwise. The drum rotation is to the left and on the

appliance with a display it shows the text “LEF”.

Phase 3: Drain Pump is checked. This check is done even if the machine does not have a pump.

On the appliance with a display it shows the text “dPU”.

Phase 4: This phase is only for heat pump machines. The fan operation is checked. This check is

done even if the machine does not have a fan. On the appliance with a display it shows

the text “Fan”.

Phase 5: The NFC function is checked and password is written so that it can only be rewritten by

the APP Service. On the appliance with a display it shows the text “nFC”.

Phase 6: At the end of the test routine on the appliance with a display it shows the text “Dor”

(door) while the led labelled END will turn on the led machines. The drum keeps on turning

clockwise.

Phase 7: Open the door to stop the rotation of the drum, this gives the opportunity to check the

micro switch works correctly. If the door is not opened within 3 minutes an error will

occur and on the appliance with a display it shows the text “ERR”.

Phase 8: End of the test sequence.

NOTE: TURN THE SELECTOR KNOB BACK TO THE OFF POSITION AND UNPLUG THE MACHINE. LET

THE MACHINE POWER OFF FOR AT LEAST 30", this is to be sure that the test procedure has

been reset. The appliance with these power cards remain in a "standby" condition (electrically

powered on) even if the selector knob is in the OFF position.

UK Engineers only: When connecting the appliance for the test routine use your Energine meter

and test with your mulitmeter. You DO NOT need to use the Shuko patch cord.

Cuore NFC electric module
ERROR CODE MOST PROBABLE REASON FOR THE ERROR CODE
E03 Tank is full of water and has to be emptied.
E05 Front NTC sensor is either short circuit or open circuit. Check front NTC sensor and/or
wiring.
E07 Alarm, filter occluded, This error can only appear after the end of a cycle. The filter is
occluded because of fluff presence, the correct ventilation is not allowed. Clean the filter.
E08
Thermo fuse intervention. Replace the thermo fuse and check that ventilation circuit is
clean, check the wiring.
E10 Missing communication between "Cuore" Electric Module and Display Electric Module and/or
Wiring.
E11
In the rear part of condenser the temperature is too high. Check that all ventilation ducts
are clean, check that ventilation system is working well. Check the condenser, the motor,
the fan could be broke/blocked.
E12 Pressure switch doesn’t work. Check the pressure switch and/or wiring. Check that the air
trap is clean.
E13 Compressor NTC Probe is either Short Circuit or Open Circuit. Check the compressor NTC
probe and/or wiring.
E14
Rear NTC Probe is either Short Circuit or Open Circuit. Check the rear NTC probe and/or
wiring.
E15 Main board not programmed. Program the main board.
E19
It is not possible to use NFC tag for any actions until the next POWER ON/OFF. (switch off
and switch on)
E21
Heater control relay on the “cuore” electric module is not working. High temperature has
been reached – Thermo Fuse worked. Check the thermo Fuse, and the wiring. Check that
both the ventilation circuit and ventilation ducts are clean and duct is not obstructed.
Replace the “cuore” electric module only in the case that the heater command relay is
faulty.
E22
Compressor control relay on the “cuore” electric module is not working. Check the
compressor and compressor wiring/connections. Replace the “cuore” electric module only
in the case that the compressor command relay is faulty.

I have included a lot of videos in the links below on these tumble dryers to assist you in repairing your tumble dryer; I have also included an exploded diagram of your machine with all the parts that you need listed below that just click on the relevant and it will take you to a search result

1. No heat

This is the most common fault on tumble dryers.

Vented dryers: this can be a fault with the thermostats, heater, or on some occasions, it might be the timer or the relay on the printed circuit board.

Condensor dryers: this might be any of the above but you also have a condenser plate that collects the water and then is either pumped to the collection tray or flows into a tank. Check pump unit and float switches.

Heat pump dryers: these are much more complicated they use a refrigeration prosses to heat the cloths and use the cooling side to condense the water for collection. Check compressor is running, check NTC sensors and check filters, and also that it has the right amount of refrigeration gas (normally only done by an engineer)

2. Drum not turning

This will stop the dryer from drying. You may have to replace a faulty belt or in other cases, look at the motor, motor capacitor, or the jockey wheels. Again there are relays on printed circuit board types that can go faulty.

3. Not starting

Whilst, not a common problem, you may have a faulty door switch, starter relay if fitted, or can be start button or PCB.

4. Noisy Machine

This is usually caused by faulty bearings, jockey wheels or worn felt pads. The motor can get dust build up in the bearings, also the fan blades can distort in shape and make noise rubbing the housing.

5. Water leaks.

This can be a simple as the water tank (in a condenser tumble dryer) has not been emptied, or not placed back into the housing correctly. The condenser plate can need cleaning. The pump unit might not be working. Or the ducting system can be clogged with fluff etc. See servicing tumble dryer.

6. Tumble dryer reports a fault code or error code.

Error codes can be on the display or given in certain lights flashing sequences. Tumble dryer fault codes are not universal but may only point you or an engineer in the right direction they are not 100% accurate they are only that for guidance. Your owner’s manual may help you identify the problem and even suggest a fix. In other cases, you’ll need an engineer to trace the fault. Don’t be tempted to ignore a fault code, even if the dryer seems to be functioning normally. Some codes are ‘early warning signs’ and fixing the machine at an early stage could save you time and money in the long run.Contact us with the full model number and detailed description